Domain Mapping
Every website needs to have a domain to be accessible online. With Zoho Sites you can map a domain to your website in three ways:
- Use a Zoho Commerce subdomain.
- Buy a domain
- Map a domain that you own.
This document however, covers how you will need to go about mapping a domain that you already own to Zoho Commerce.
DNS Configuration
1. In order to verify the domain, you must add a CNAME Record as shown in the screen displayed when the domain is added to the site. The CNAME contains the host name (marked in red and which is an alphanumeric token) 'xxxxxxx' that points to zhs.zohosites.com (marked in blue).
Note: The token shown in the screenshot is a sample. It will be different for each domain on your site.
Note: EU users must point their CNAME Records to zhs.zohosites.eu. Likewise, CN, IN, and AU users will use zhs.zohosites.com.cn, zhs.zohosites.in, and zhs.zohosites.com.au respectively.
2. Another CNAME Record should be added with the host name 'www' and point it to zhs.zohosites.com.
Note: EU users must point their CNAME Records to zhs.zohosites.eu. Likewise, CN, IN, and AU users will use zhs.zohosites.com.cn, zhs.zohosites.in, and zhs.zohosites.com.au respectively.
- Click Manage DNS
- Click Add
- Choose Type as CNAME from the drop-down list.
- Provide Host as 'www' and Points to: zhs.zohosites.com
- Click Save
2. Forward your root domain 'yourdomain.com' to 'www.yourdomain.com' (domain name with www).
Instructions to do it yourself
Your domain provider would have provided an administrative console to manage and configure your domain. The administrative console's user interface may vary depending on the domain provider, but following basic steps are similar.
- Login to your domain provider's administrative console.
- Go to DNS Settings section.
- Search for Forwarding option and click on the link to set domain forwarding.
- Forward the domain name (domain name without www) to www.yourdomain.com (domain name with www) and save the changes. (EU users will have to point the CNAME Record to zhs.zohosites.eu.)
- Go to DNS configurations / Manage DNS section, add a "CNAME Record" with host name "www" and point it to zhs.zohosites.com. (EU users will have to point the CNAME Record to zhs.zohosites.eu. Likewise, CN, IN, and AU users will have to use zhs.zohosites.com.cn, zhs.zohosites.in, and zhs.zohosites.com.au respectively.)
- Save the changes and logout.
If you face any issues while mapping your domain name to Zoho, you may contact your domain provider's support team, provide them with the steps given above and have them assist you.
Usually these changes take effect in 10-15 minutes, however in some cases it could take up to 48 hours.
Domain provider specific instructions
GoDaddy, Wild West Domains and plenty of other domain providers use similar Domain Manager.
For information about URL forwarding and CNAME configuration for other commonly used domain providers click on the help links given below.
GoDaddy
CNAME configuration: https://in.godaddy.com/help/add-a-cname-record-19236
URL/Domain forwarding: https://in.godaddy.com/help/manually-forwarding-or-masking-your-domain-name-422
NameCheap
CNAME configuration: https://www.namecheap.com/support/knowledgebase/article.aspx/9256/29/how-can-i-edit-dns-zone-in-cpanel#cnamerecord
URL/Domain forwarding: https://www.namecheap.com/support/knowledgebase/article.aspx/385/77/how-do-i-set-up-url-redirect-for-a-domain
iWantMyName
CNAME configuration: https://iwantmyname.com/support/faq/how-do-i-add-a-cname-dns-record-
URL/Domain forwarding: https://iwantmyname.com/support/faq/how-do-i-set-up-domain-web-forwarding-
DnsMadeEasy
CNAME configuration: https://support.dnsmadeeasy.com/support/solutions/articles/47001001393-cname-record
URL/Domain forwarding: https://support.dnsmadeeasy.com/support/solutions/articles/47001001437-http-redirection-record
Network Solutions
CNAME configuration: https://knowledge.web.com/subjects/article/KA-01097/en-us#NS
URL/Domain forwarding: https://knowledge.web.com/subjects/article/KA-01161/en-us
Bluehost
CNAME configuration: https://my.bluehost.com/cgi/help/cname#create
URL/Domain forwarding: https://my.bluehost.com/cgi/help/182
MyDomain.com
CNAME configuration: https://www.mydomain.com/help/article/dns-management-how-to-update-cname-aliases
URL/Domain forwarding: https://help.dreamhost.com/hc/en-us/articles/215455377-How-do-I-redirect-my-domain-
1and1
CNAME configuration: https://www.ionos.com/help/domains/configuring-cname-records-for-subdomains/configuring-a-cname-record-for-a-subdomain/
URL/Domain forwarding: https://www.ionos.com/help/domains/forwarding-a-domain/forwarding-a-domain-to-a-different-domain/
DreamHost
CNAME configuration: https://help.dreamhost.com/hc/en-us/articles/215414867-How-do-I-add-custom-DNS-records-#CNAME_record
URL/Domain forwarding: https://help.dreamhost.com/hc/en-us/articles/215455377-How-do-I-redirect-my-domain-
register.com
CNAME configuration: https://knowledge.web.com/subjects/article/KA-01097/en-us#Rcom
URL/Domain forwarding: https://www.register.com/website-forwarding.rcmx
Hostgator
CNAME configuration: https://www.hostgator.com/help/article/how-to-change-dns-zones-mx-cname-and-a-records
URL/Domain forwarding: https://www.hostgator.com/help/article/resellerclub-domain-forwarding
If your domain provider does not provide a URL/domain forward option, you may make use of third-party URL redirect service providers like CloudFlare, NameCheap etc. that provide you with an option to forward your domain name.
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