Downgrade Your Subscription

Downgrade Your Subscription

You can downgrade your account if you ever want to stop using Zoho Commerce. When you downgrade your account, all the information you have stored earlier will be frozen, and won't be accessible until you upgrade.

 

If you've subscribed to yearly plan, and decide to cancel your subscription any time during that year, the amount will be refunded to you on a prorated basis.

 

To downgrade your plan:

  1. Log in to your Zoho Commerce store.
      2. Click your user icon and select Subscription from the drop-down.









  1. Your current plan details will be fetched. Click Downgrade.













  1. Zoho Commerce subscription details will then be displayed. Click Change Plan.























From the Starter plan, a downgrade will lead to a free plan where your data will be safe, but no access to the store's admin console and storefront will be available. Pro plan customers can choose to downgrade to either the Starter plan or to the Free plan.

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