HIPAA Compliance with Zoho Commerce

HIPAA Compliance with Zoho Commerce

The Health Insurance Portability and Accountability Act (including the Privacy Rule, Security Rule, Breach notification Rule, and Health Information Technology for Economic and Clinical Health Act) ("HIPAA"), requires Covered Entities and Business Associates to take certain measures to protect health information that can identify an individual. It also provides certain rights to individuals. Zoho does not collect, use, store or maintain health information protected by HIPAA for its own purposes. 


Zoho Commerce provides features (as described below ) to help its customers use Zoho Commerce in a HIPAA compliant manner.


HIPAA requires Covered Entities to sign a Business Associate Agreement (BAA) with its Business Associates. You can request our BAA template by sending an email to legal@zohocorp.com.


Member Portal & Access Restriction

Zoho Commerce provides role-based access to the features available. The member portal contains an access control list, where the store owner can restrict the website's access to employees/visitors. This allows the store owner to have complete authority over user's access permissions. Not all users can view or access the administrator's functions.


SSL Certificate

With Zoho Commerce, business owners can install their own SSL Certificates or purchase one from 'let's encrypt' for free. SSL protocol provides encryption, authenticity, and integrity for stores created through Zoho Commerce. More details available on this help link.


Audit Trail

The Audit page allows users to review the builder activities that have been recorded. Logs are available for up to 6 months. Logs can be exported as csv files. All write operations involving ePHI and sensitive read operations like export will be available in the Zoho Commerce Audit Trail. We will provide audit log to user based on request. Users can request by sending mail to Zoho Commerce Support Team.



Zoho Commerce's forms can be used to collect ePHI data. The form fields can be marked as sensitive while collecting ePHI data(link). Field encryption option can be applied for ePHI data collected. While exporting the form data, ePHI data can be withheld. Form data is not stored by Zoho Commerce. The Zoho Forms service is integrated with Zoho Commerce.


Custom Fields

Zoho Commerce can be used to create a custom field and mark it as ePHI (Electronic Protected Health Information), if the information is used to identify a patient. For example, an electronic copy of medical report is ePHI. Only fields such as Text, Email, URL, Phone, and Date can be marked as ePHI. The data will be considered sensitive; it will also be encrypted and stored. Only users with access to protected data can access the fields. These fields and Sales Orders are integrated via Zoho Inventory service.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide

                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com



                          Zoho Marketing Automation

                            Zoho Sheet Resources


                                Zoho Forms Resources

                                  Secure your business
                                  communication with Zoho Mail

                                  Mail on the move with
                                  Zoho Mail mobile application

                                    Stay on top of your schedule
                                    at all times

                                    Carry your calendar with you
                                    Anytime, anywhere

                                          Zoho Sign Resources

                                            Sign, Paperless!

                                            Sign and send business documents on the go!

                                            Get Started Now

                                                Zoho SalesIQ Resources

                                                    Zoho TeamInbox Resources

                                                            Zoho DataPrep Resources

                                                              Zoho DataPrep Demo

                                                              Get a personalized demo or POC

                                                              REGISTER NOW

                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now

                                                                                      • Related Articles

                                                                                      • Zoho Commerce Integrations

                                                                                        Zoho Commerce connects with other Zoho products with a single click. The linking process with other third-party applications is just as easy. You can integrate any of these products if you already use them, or create new accounts to connect with Zoho ...
                                                                                      • Access Zoho Commerce

                                                                                        Welcome aboard! We’re glad that you’ve chosen Zoho Commerce for your ecommerce store. Experience the power of implementing your dream store from scratch using our intuitive drag and drop builder. We also have you covered in terms of shipping and ...
                                                                                      • Zoho Commerce Brochure

                                                                                        Zoho Commerce is a complete e-commerce software from Zoho. You can build your website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data. What's more, you don't even have to leave the Zoho ...
                                                                                      • Compare Zoho Commerce Alternatives

                                                                                        The ecommerce software you choose to run your online store with can make or break your business. It is important to choose the right platform that suits you since there is no one platform that fits all your needs. Take a look at our in-depth ...
                                                                                      • Navigating Zoho Commerce

                                                                                        Zoho Commerce is an easy-to-use, ecommerce store builder application designed for businesses to manage and sell their products. This user guide is designed to help you understand how to use Zoho Commerce.   If you haven’t signed up for Zoho Commerce ...
                                                                                      Wherever you are is as good as
                                                                                      your workplace



                                                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                        CRM Tips

                                                                                        Make the most of Zoho CRM with these useful tips.

                                                                                          Zoho Show Resources