Domain mapping is the process of associating a custom domain name with your Zoho Commerce website.

DNS configuration

A. CNAME Records  
  

1. To verify the domain, you have to add two CNAME Records. It includes the hostname <token> that points to <token>.ecommerce.cs.zohohost.com.

2. Add Another CNAME Record with the host name 'www' and point it to <token>.ecommerce.cs.zohohost.com.
   

Note: EU Users must point their CNAME Records to <token>.ecommerce.cs.zohohost.eu. Similarly SA, CA, CN, IN, JP, and AU users will use <token>.ecommerce.cs.zohohost.sa, <token>.ecommerce.cs.zohohost.in, <token>.ecommerce.cs.zohohost.cn, <token>.ecommerce.cs.zohohost.in, <token>.ecommerce.cs.zohohost.jp, and <token>.ecommerce.cs.zohohost.com.au respectively.               

B. Domain forwarding  

Forward your root domain 'yourdomain.com' to 'www.yourdomain.com' (or your subdomain).

Zoho Commerce does not provide an A Record IP address to map a third-party domain to Zoho Commerce. If you have an A Record added by default in your DNS Manager, you can leave it as such.

Note: While forwarding the root domain with the https protocol (http://sampledomain.com to http://www.sampledomain.com):

• Ensure that the current DNS provider redirects http://sampledomain.com to http://www.sampledomain.com.

1. Log in to your domain provider's administrative console.

2. Go to the DNS Setting sections. Search for the Forwarding or Redirect option and click the link to set domain forwarding.

3. Forward the domain name (domain name without www) to www.yourdomain.com (domain name with www) and save the changes.

4. Navigate to DNS configurations / Manage DNS section. Add a CNAME Record containing the hostname as an alphanumeric token to <token>.ecommerce.cs.zohohost.com.

5. Add another CNAME Record with the hostname 'www' and point to <token>.ecommerce.cs.zohohost.com.

Note: For steps 4 and 5, EU users must point their CNAME Records to <token>.ecommerce.cs.zohohost.eu. Similarly, CN, IN, JP, and, AU users will use <token>.ecommerce.cs.zohohost.cn, <token>.ecommerce.cs.zohohost.in, <token>.ecommerce.cs.zohohost.jp, and <token>.ecommerce.cs.zohohost.au respectively.

6. Save the changes and log out.

Note: If you face any issues while mapping your domain to Zoho, you may contact your domain provider's support team. You may provide them with the steps given above and have them assist you. Usually, the changes are reflected in 10-15 minutes. However, in some cases, it could take up to 48 hours.

Domain Provider Instructions  
  

GoDaddy, Wild West Domains, and other domain providers use similar Domain Manager.

For information about URL forwarding and CNAME configuration for other commonly used domain providers, you can check the help links given below:

GoDaddy

• CNAME configuration

• URL/Domain forwarding 
  

NameCheap  

• CNAME configuration

• URL/Domain forwarding

iWantMyName  

• CNAME configuration

• URL/Domain forwarding

DnsMadeEasy  

• CNAME configuration

• URL/Domain forwarding

Network Solutions  

• CNAME configuration 

• URL/Domain forwarding 

Bluehost  

• CNAME configuration

• URL/Domain forwarding

MyDomain.com  

• CNAME configuration

• URL/Domain forwarding

1and1  

• CNAME configuration

• URL/Domain forwarding

DreamHost  

• CNAME configuration

• URL/Domain forwarding

register.com  

• CNAME configuration

• URL/Domain forwarding

Hostgator  

• CNAME configuration

• URL/Domain forwarding

Note: If your domain provider does not provide a URL/domain forward option, you can make use of third-party URL redirect service providers like CloudFlare or NameCheap that provide you with an option to forward your domain name.