Order Details
See order details
- Click an order ID to view all order details. This will show you an overview of the entire process that has happened on the order.
Confirm or canceling an order
-
Review the order details, including the number of products ordered, the variant, and the bill total
Depending on the stock availability, you can choose to confirm or cancel the order
Click Confirm Order to proceed with the order.
Click Cancel Order to end the order processing.
Click Confirm Order after confirming that you can complete this order. Or choose to Cancel Order if you are unsure about completing this order.
After confirming, Print Invoice option becomes available.
The printed Invoice will look like this:
In the middle of the Order Details page, you'll see a box with information about three things:
Shipping
Payment
Item Cancellation/Return
Shipping Orders
Under the Shipping tab, you can also do the following:
Click Print Packaging Slip to generate a slip with products details and quantity of items that are being shipped in the package. This is how the packaging slip will look like.
Click Print Delivery Note to generate a delivery note to be included which will have the billing and shipping address of the customer along with the order details and quantity. This is how the delivery note will look like.
Click the Ship dropdown button to choose between Ship manually and Ship via carrier, depending on the order.
Shipping Manually
1. To confirm this change, click Change Status.
Shipping via a Carrier
After setting up a shipping carrier, enter your From and To addresses and validate them.
After validating your addresses, click Save and Continue.
On the next page, select your parcel type and enter your ship date and your package weight, along with the dry ice weight.
Select your preferred delivery options and click Get Rate.
Click Save and Continue after reviewing your prices.
You can now download and print your shipping label.
Payment (For offline orders)
Item Cancellation/Return
Notes
- Click Save when you are finished to save any changes made.
Editable Customer Details
To make changes, simply click the Pen Icon in the top-right corner of the section you wish to edit.
To understand better, watch this video:
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Still can't find what you're looking for?
Write to us:
support@zohoforms.com
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho SalesIQ Resources
Zoho TeamInbox Resources
Zoho DataPrep Resources
Design. Discuss. Deliver.
Related Articles
Order Status Filter
Order status (Delivery based) This filter sorts your orders depending on its delivery status. Pending: Orders that have not been confirmed yet by the seller. Confirmed: Orders that are confirmed as placed by the seller. Completed: Orders that have ...How do I recover the details for an order that wasn't captured in Zoho Commerce despite the payment being received through the payment gateway?
In case of missing orders, first check in failed payments. Sometimes, due to minor technical issues, orders will move into the failed payments list, as the payment would have initially failed, then become successful after a few minutes.Is it possible to add notes for each order?
Yes, you can add order notes. Customers can use the Notes text box during checkout to enter any delivery instructions or add their available time slot for delivery.What do I do when I get an order?
As soon as an order is placed, you'll receive a notification email. Learn how to confirm orders and keep your customers up-to-date here.How can we display additional tax details within our store?
We can use a code snippet to help generate the exclusive tax details that you want to display within your store.