Failed Payments
Your customers’ failed transactions get recorded in this section. You could convert them to paid or unpaid orders, or send the order as an abandoned cart recovery email.
To access and modify your store's failed payments:
Go to Settings > Reports.
Clicked Failed Payments under Payment.
Click Convert corresponding to the customer’s name.
You can choose to do any of three actions:
Confirm the order if you've received the payment.
Confirm the order with an offline payment method if you haven't received the payment.
Send an email to the customer containing the cart link.
Choose Convert to paid order if the transaction went through. This will confirm the order.
Choose Convert to unpaid order if the transaction hasn’t gone through, but you want to confirm the order with an offline payment method.
Choose Send cart link as email if you want to send their order as part of a recovery email, using which the customer can retry payment.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho SalesIQ Resources
Zoho TeamInbox Resources
Zoho DataPrep Resources
Design. Discuss. Deliver.
Related Articles
Offline Payments
To accept offline payments like Cash on Delivery, bank transfers, wire transfers, and cheques. Zoho Commerce supports multiple Offline payment methods. 1. Go to Settings > Payment Gateways. 2. Then click Set Up under Offline Payments. ...PayPal Payments Pro
To set up Payments Pro Go to Settings, then click on Payment Gateways. Click the Setup button listed adjacent to Payments Pro’s logo. Enter the following credentials: API Username, API Password, Signature. API Username, API Password and Signature ...How do I recover the details for an order that wasn't captured in Zoho Commerce despite the payment being received through the payment gateway?
In case of missing orders, first check in failed payments. Sometimes, due to minor technical issues, orders will move into the failed payments list, as the payment would have initially failed, then become successful after a few minutes.Reports Overview
The Reports section in Zoho Commerce will tell you about your store's sales, site traffic, orders received, and payments. This section enables you to keep track of your business in terms of sales, traffic, and revenue. Let's take a high-level look ...Upgrade Your Account
When you sign up for Zoho Commerce, you'll be offered a 14-day free trial. During the trial, you can test our product and try out all its features. The trial version will be the Professional plan of Zoho Commerce. After the trial expires, you’ll ...