Your customers’ failed transactions get recorded in this section. You could convert them to paid or unpaid orders, or send the order as an abandoned cart recovery email.
To access and modify your store's failed payments:
Go to Settings > Reports.
Clicked Failed Payments under Payment.
Click Convert corresponding to the customer’s name.
You can choose to do any of three actions:
Confirm the order if you've received the payment.
Confirm the order with an offline payment method if you haven't received the payment.
Send an email to the customer containing the cart link.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
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