Manage Preferences

Manage Preferences

Product reviews are key to your products, as they help customers better understand your product and service. Encouraging your customers to review products after purchase is the sign of a healthy business.


With the help of the Product Review feature, you can moderate customer reviews and edit your review preferences.


Configure Review Preferences

      1. Go to Settings > Preferences under Product Reviews.

  1. Update your preferences, as required.

      3. Enable the Product Reviews toggle to allow your customers to write reviews for their purchase from your store.

  1. Click Save once you're done.


  1. Reviews per Page: Use the dropdown list to change the number of reviews you want to be displayed on a single page.
  2. Email Notifications: Turn on the Email Notifications toggle if you want to be notified every time someone writes a new review.
  3. Spam Protection: Enable the Show Captcha checkbox if you want to prevent spam reviews.
  4. Moderation: When review moderation is off, all reviews are approved by default, and are displayed on the site. When you select automatic moderation, all reviews are automatically approved, whereas spam reviews are not shown. Selecting manual moderation will mark all reviews as pending for moderation.
  5. Allowed Users: Verified Buyers will be selected by default. This will allow only signed-in users who've purchased from your store to write reviews. Select All Registered Users if you'd like to allow all signed-in users to write reviews.


Approve Product Reviews 

Approved reviews are displayed on the website. When review moderation is turned off or set as automatic, all reviews will be approved by default.
  1. Go to Settings > Moderation under Product Reviews.

  2. Select the review that you want to approve, then click Approve. You can do the same for multiple reviews by selecting them all at once.

 Mark and Delete Product Reviews 

  1. Go to Settings > Moderation under Product Reviews.
       2. Select the reviews you want to mark or delete, then mark the review as Inappropriate, Spam, Not Spam, Trash, or Restore.

 Sort Product Reviews 

  1. Go to Settings > Moderation under Product Reviews.
      2. Click the Filter [] icon at the top and select the type of reviews you want displayed.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide

                        Still can't find what you're looking for?

                        Write to us:



                          Zoho Marketing Automation

                            Zoho Sheet Resources


                                Zoho Forms Resources

                                  Secure your business
                                  communication with Zoho Mail

                                  Mail on the move with
                                  Zoho Mail mobile application

                                    Stay on top of your schedule
                                    at all times

                                    Carry your calendar with you
                                    Anytime, anywhere

                                          Zoho Sign Resources

                                            Sign, Paperless!

                                            Sign and send business documents on the go!

                                            Get Started Now

                                                Zoho SalesIQ Resources

                                                    Zoho TeamInbox Resources

                                                            Zoho DataPrep Resources

                                                              Zoho DataPrep Demo

                                                              Get a personalized demo or POC

                                                              REGISTER NOW

                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now

                                                                                      • Related Articles

                                                                                      • Preferences

                                                                                        Enable and adjust your store preferences like order ID, invoice ID, checkout settings, product settings, and other general settings. Go to Settings > Preferences under Store Settings.    Order ID and invoice ID Customize the prefix, ID, and suffix ...
                                                                                      • Preferences

                                                                                        This feature enables you to change the blog settings on your website.   Go to Site Settings > Preferences under Blog. Blog Settings Enter your Blog Title. Select the number of Posts Per Page from the dropdown. Click Save.   SEO Search Engine ...
                                                                                      • Comment preferences

                                                                                        This feature enables you to edit the comment preferences in the blogs on your website.   Go to Site Settings > Tags under Blog Settings. Select the number of comments you want to view in a page, from the Comments Per Page dropdown menu. Enable Email ...
                                                                                      • Checkout Preferences

                                                                                        Use the Checkout Preferences option to: Toggle payments options on/off Change the order in which payments options show on your checkout page Add payment related instructions to your checkout page. 1) Click Checkout Preference to add more details. ...
                                                                                      • Set Preferences

                                                                                        Go to Settings > Preferences under Product Reviews to set up your product review preferences. Enable Product Reviews toggle button to allow your customers to review the products in your store. Select from the available option in the Reviews Per ...
                                                                                      Wherever you are is as good as
                                                                                      your workplace



                                                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                        CRM Tips

                                                                                        Make the most of Zoho CRM with these useful tips.

                                                                                          Zoho Show Resources