Email notifications

Email notifications

Notify your customers and keep them in the loop from the moment they place an order to the time they get it delivered. You can also send them notifications related to products being back in stock, discounts, and order details.

 

In this section:

  • Send email notifications

  • Receive email notifications

  • Email policy

 

 Send email notifications 

  • Go to Settings > Email Notifications under Store Settings.

  • Turn on all the email notifications you'd like to send to your customers.

Click Edit Template to make changes to the body of the email or to attach a survey (link to Zoho Survey doc) or a feedback form.





















Here's a list of emails you can automate for your customers:

 

  • Order details upon successful payment

  • Order confirmations 

  • Requests for order cancellation

  • Approval or rejection of cancellation requests 

  • Order has been cancelled

  • Order has been refunded

  • Request for a return

  • Return request is approved or declined

  • Order is delivered

  • Order has been shipped

  • Reminder to complete checkout of an abandoned cart

 

 Receive email notifications 

  • Go to Settings > Email Notifications under Store Settings.

  • Turn on all the email notifications you'd like to receive.

  • Click Edit Template to make changes to the body of the email.




















Here's a list of automated emails you can receive:

  • Low stock notification

  • Out of stock products

  • Successful online payment

  • Order is placed

 

 Email policy 

All email notifications are sent from two types of email addresses. You can configure this from your organization profile (link out).







 

Note: If you choose to send emails from your primary email address, please make sure to add v=spf1 include:zohocommerce.com ~all in the SPF record of your domain's DNS settings. This is because these emails can sometimes land in your recipient’s spam folder, causing them to go unnoticed.












Adding an SPF record will ensure that your emails don't end up in your customers' spam folder.

 

How will adding an SPF record help? 

 

By adding an SPF (Sender Policy Framework) record to your domain, your recipient's mail server will be able to verify that Zoho Commerce is sending emails using your email address with your domain's permission.

 


    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide





                      Still can't find what you're looking for?

                      Write to us: support@zohoforms.com


                            




                            

                        Zoho Marketing Automation

                          Zoho Sheet Reources

                           




                              Zoho Forms Resources


                                Secure your business
                                communication with Zoho Mail


                                Mail on the move with
                                Zoho Mail mobile application

                                  Stay on top of your schedule
                                  at all times


                                  Carry your calendar with you
                                  Anytime, anywhere




                                        Zoho Sign Resources

                                          Sign, Paperless!

                                          Sign and send business documents on the go!

                                          Get Started Now


                                              Zoho SalesIQ Resources



                                                  Zoho TeamInbox Resources



                                                          Zoho DataPrep Resources



                                                            Zoho DataPrep Demo

                                                            Get a personalized demo or POC

                                                            REGISTER NOW


                                                              Design. Discuss. Deliver.

                                                              Create visually engaging stories with Zoho Show.

                                                              Get Started Now











                                                                                    • Related Articles

                                                                                    • How do we deliver invoices to users?

                                                                                      Attach invoice option is available under Delivered email template from under Settings > Email Notifications.
                                                                                    • Member Portal - Sender Email

                                                                                      The email address from which your customers receive an email from your store is extremely important. The email should be recognisable to your customers and shouldn’t sound like spam. To avoid being sent into the spam folder, choose an email address ...
                                                                                    • How can store owners change their primary email address in Zoho Commerce?

                                                                                      Store owners can change their primary email details under Settings > Organization Profile.
                                                                                    • Zoho Survey

                                                                                      Include surveys in your customer emails using Zoho Survey. You can also collect surveys straight from your website using either links or pop-ups.   In this section: Benefits of Integration Prerequisites How to Integrate Types of Surveys   Benefits of ...
                                                                                    • Organization profile

                                                                                      With an organization profile, you can maintain and update your company information like business location, email address, etc. You can also make changes to your product weight, dimension units, and currency.   Go to Settings > Organization Profile ...
                                                                                    Wherever you are is as good as
                                                                                    your workplace

                                                                                      Resources

                                                                                      Videos

                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                      eBooks

                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                      Webinars

                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                      CRM Tips

                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                        Zoho Show Resources