Email notifications

Email notifications

Notify your customers and keep them in the loop from the moment they place an order to the time they get it delivered. You can also send them notifications related to products being back in stock, discounts, and order details.


In this section:

  • Send email notifications

  • Receive email notifications

  • Email policy


 Send email notifications 

  • Go to Settings > Email Notifications under Store Settings.

  • Turn on all the email notifications you'd like to send to your customers.

Click Edit Template to make changes to the body of the email or to attach a survey (link to Zoho Survey doc) or a feedback form.

Here's a list of emails you can automate for your customers:


  • Order details upon successful payment

  • Order confirmations 

  • Requests for order cancellation

  • Approval or rejection of cancellation requests 

  • Order has been cancelled

  • Order has been refunded

  • Request for a return

  • Return request is approved or declined

  • Order is delivered

  • Order has been shipped

  • Reminder to complete checkout of an abandoned cart


 Receive email notifications 

  • Go to Settings > Email Notifications under Store Settings.

  • Turn on all the email notifications you'd like to receive.

  • Click Edit Template to make changes to the body of the email.

Here's a list of automated emails you can receive:

  • Low stock notification

  • Out of stock products

  • Successful online payment

  • Order is placed


 Email policy 

All email notifications are sent from two types of email addresses. You can configure this from your organization profile (link out).


Note: If you choose to send emails from your primary email address, please make sure to add v=spf1 ~all in the SPF record of your domain's DNS settings. This is because these emails can sometimes land in your recipient’s spam folder, causing them to go unnoticed.

Adding an SPF record will ensure that your emails don't end up in your customers' spam folder.


How will adding an SPF record help? 


By adding an SPF (Sender Policy Framework) record to your domain, your recipient's mail server will be able to verify that Zoho Commerce is sending emails using your email address with your domain's permission.


    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide

                        Still can't find what you're looking for?

                        Write to us:



                          Zoho Marketing Automation

                            Zoho Sheet Resources


                                Zoho Forms Resources

                                  Secure your business
                                  communication with Zoho Mail

                                  Mail on the move with
                                  Zoho Mail mobile application

                                    Stay on top of your schedule
                                    at all times

                                    Carry your calendar with you
                                    Anytime, anywhere

                                          Zoho Sign Resources

                                            Sign, Paperless!

                                            Sign and send business documents on the go!

                                            Get Started Now

                                                Zoho SalesIQ Resources

                                                    Zoho TeamInbox Resources

                                                            Zoho DataPrep Resources

                                                              Zoho DataPrep Demo

                                                              Get a personalized demo or POC

                                                              REGISTER NOW

                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now

                                                                                      • Related Articles

                                                                                      • How do we deliver invoices to users?

                                                                                        Attach invoice option is available under Delivered email template from under Settings > Email Notifications.
                                                                                      • Member Portal - Sender Email

                                                                                        The email address from which your customers receive an email from your store is extremely important. The email should be recognisable to your customers and shouldn’t sound like spam. To avoid being sent into the spam folder, choose an email address ...
                                                                                      • How can store owners change their primary email address in Zoho Commerce?

                                                                                        Store owners can change their primary email details under Settings > Organization Profile.
                                                                                      • Organization profile

                                                                                        With an organization profile, you can maintain and update your company information like business location, email address, etc. You can also make changes to your product weight, dimension units, and currency.   Go to Settings > Organization Profile ...
                                                                                      • Zoho Survey

                                                                                        Include surveys in your customer emails using Zoho Survey. You can also collect surveys straight from your website using either links or pop-ups.   In this section: Benefits of Integration Prerequisites How to Integrate Types of Surveys   Benefits of ...
                                                                                      Wherever you are is as good as
                                                                                      your workplace



                                                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                        CRM Tips

                                                                                        Make the most of Zoho CRM with these useful tips.

                                                                                          Zoho Show Resources