Common FAQs

Common FAQs
ACCOUNT RECOVERY PROCESS
1.What should I do if I have lost access to my user account? In the event you lose access to your user account, you must contact the administrator of your organization to retrieve access to your user account. 2.What should I do if I have lost access ...
How do I cancel my subscription?
Sorry that for some reason you had to cancel your subscription. You can do it within the Zoho service you are using or send an e-mail to payments@zohocorp.com
How do I change the email address of my account?
Sign in at accounts.zoho.com. Go to Profile in the left menu, then click Email Address. Click Add Email Address. Enter your new email address, then click Add. An OTP will be sent to the entered email address. Enter the OTP received, then click ...
How to reset my Zoho account password?
To reset your Zoho account password, you need access to your recovery email address or mobile number. If you have configured any MFA modes for your account, you will also be asked to verify yourself using them. To reset your password: Go to ...
Is there any long term contract?
No. There are no long term contract. You can opt for monthly or yearly subscription. For yearly subscriptions, we offer discount.
What kind of payments do you accept?
We accept payments via Visa, Master, and American Express. We also accept payments via PayPal (you must have an account with PayPal) and bank transfers for yearly subscription. For details, please e-mail sales@zohocorp.com
How to get a new invoice?
Invoice will be automatically sent to your e-mail address on every new purchase & renewals. If you have not received or have mis-placed the invoice, please e-mail us at payments@zohocorp.com
What is your support policy?
Here at Zoho, we do more than crafting software that solve your business problems. With our dedicated support team, we put equal effort into helping your business adopt our products to reach your goals. Our support staff are diligent in recognizing ...
How secure is my data with Zoho?
Many people ask us this question. And rightly so; Zoho has invested a lot of time and money to ensure that your information is secure and private. We offer security on multiple levels including the physical, software and people/process levels; In ...
What is your refund policy?
Zoho's Customer Satisfaction Policy At Zoho we strive to create quality software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. Thank You. We have created this ...

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