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What is your refund policy?

Zoho's Customer Satisfaction Policy

At Zoho we strive to create quality software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. Thank You. We have created this policy that details what we will do should we fail to meet your expectations.
Monthly Subscriptions. If at anytime during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan for that service.

Annual Subscriptions . Zoho doesn't force you into an annual subscription as a condition to use our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost. If at anytime during your first 45 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan.

We want you to be happy with our service throughout your entire contract, not only the first 30 days (in case of monthly subscription) and the first 45 days (in case of annual subscription). So we go beyond that. If at anytime during your contract we remove, break or discontinue functionality that was available at the time you signed up for our services , we ask you to notify us immediately. If we fail to address the breakage of a functionality within any promised timelines , or if we are unable to provide a satisfactory work around for discontinued functionality, we will offer you a PRO-RATED REFUND for the reminder of your contract.

Partial Downgrade of Annual Subscription. There may be situations where you wish to partially downgrade your annual subscription. Partial downgrade occurs if, during your annual subscription period, you reduce the number of user licenses, downgrade the edition of our services, downgrade your paid support plan or remove an add-on that you had previously purchased. In case of partial downgrade of annual subscription, you will be provided credits in the form of extension of subscription for the active licenses. The discounts that were applied will be excluded for calculating the quantum of credits, i.e., the value for the un-used license = total amount paid - (monthly list price x number of months used).

Auto-Renewal. For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.

We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That's why you can cancel your subscription even upto five business days after your renewal date (for monthly subscriptions) or fifteen days after your renewal date (for annual subscriptions), and be eligible for a FULL REFUND . However, we will NOT be able to entertain requests for refund, including any for PRO-RATED refunds, after the said periods.

For questions, please e-mail payments@zohocorp.com

Exception to our Refund Policy

There will be strictly no refund (FULL OR PRO-RATED) in cases where your account is terminated or suspended or blocked by Zoho for activities that are in violation of our Terms of Service including, but not limited to phishing, impersonation, fraud, and violation of any applicable laws.

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Updated: 7 months ago
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Hola, también me gustaría cancelar mi suscripción y recuperar mi dinero. 

Hi, I recently unsubscribed from Zoho books as the business I wanted to support using books is currently not in need of it. I have been charged for the next month and I was only 3 days into the last renewal.

Here is my User ID: 823644667

Kindly provide a refund of the last subscription which I am no longer in need of. Thanks

  • 1 year ago

Hi, I subscribed to Zoho workplace some 30 minutes ago. And when I called your service center, they asked me to call later and then i never been answerd. Here is my User ID> 20095800969 and I'm kindly asking for providing a full refund of the last subscription which I am no longer in need of. Thanks

Good luck with getting a refund. I downgraded months ago and was never credited. I was autocharged the annual renewal which was over $6,000 and canceled the minute I saw the charge, which I didnt want to renew. In fact, I should have been credited the 9 users I downgraded and never even autorenewed. 6 days later, still fighting for my refund. I have confirmed the cancelation 8 times, 6 by email and 2 by phone. Every email response is "What can we do to fix it?". I want to cancel. The service doenst fit my needs. I did a dispute through PayPal. No response. This company is very difficult to work with. I would suggest looking elsewhere. 

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  • 1 year ago

Hi everyone, 

Did anyone had the chance to get a refund from Zoho? I am starting a claim as the system is not what they promised. We did not get any help during the configuration and is not an easy tool. We decided tho go with Zoho as we needed a better tool for our shift based teams, and honestly, is madness.. VERY manual work, cant really tell the diference between zoho shift module and an excel spreadsheet.. when we got the support team via videocall they suggest us to import the excel sheet directly every time we change the shifts.. 

  • 1 year ago

I just subscripted today, how can I change the base currency from AED to USD

Dear Zoho,

I am writing to request a refund for the Zoho Workplace I purchased from your company on 24th of Jan, 2024 through auto-renewal.

Unfortunately, the Zoho email did not meet my expectations, and I feel that I have been unfairly charged. I have followed the instructions provided by your company for requesting the refund of Zoho Workplace. I don't use email anymore and it will be useless if I continue to renew the product.

As per your refund policy, I am hoping to receive a refund for the 12 dollars that I paid for the Zoho workplace. I understand that your team processes refunds manually, and I would appreciate it if you could expedite the refund process.

Please read all relevant documents for the refund claim, including the original receipt. Please let me know if you require any further information.

Thank you for your time and consideration. I look forward to hearing from you soon!!

Best regards,

Honglin Wang

User ID: 800052972

2024.1.24

Gostaria de cancelar minha assinatura/plano e solicitar um reembolso. Agradeço a atenção. Estou ansioso por um retorno.
Obrigado-
I would like to cancel my subscription / plan and kindly request a refund. I appreciate the attention. I look forward to a return.
Thanks

Dear Zoho Support Team,

I hope this message finds you well.

I am writing to request a full refund of the $264.00 subscription fee that I paid for Zoho Commerce. Unfortunately, after utilizing the service, I have found that it does not fully meet my business needs.

Below are my  details for reference:

- Zoho Commerce Account ID: 843446905 


I would appreciate it if you could process the refund at your earliest convenience. If there are any additional steps or information required from my end to facilitate this process, please let me know, and I will gladly provide it.

Thank you for your understanding and prompt attention to this matter. I look forward to receiving confirmation of the refund.

Best regards,

Hello, I have canceled my yearly subscription the same day I am charged for renewal. Based on the terms and conditions, I have to get a full refund if I cancel even 15 days after renewal. However, I have still not got the refund on my paypal. Could you please help? This is my account email: evolverestfitness@gmail.com

I need to cancel but need to be refunded the portion of the yearly subscription that I am not able to use. 

Good luck with this.

They bait-and-switch to then nickel-and-dime their way to overcharging.

We purchased the Workplace Professional since day 1. So we have 10 Licenses on that tier, and another around 130 on Mail Lite for the line workers. 

We keep a Cliq channel for everyone in the company, which helps keep everyone connected all the time. In that channel we joke, work, talk about everything, and have fun. When we reached 100 people, and I tried to add the new employees, it would not let me. They never told me that if I mixed-and-matched, I would loose the features of the Workplace Professional tier.

Fine, I ask them if adding the Cliq cost to the Mail Lite users would fix that, and guess what. Even though we already pay for the Workplace Professional, they now want to charge us for Cliq Professional on ALL LICENSES.

This is dishonest and shady as hell.

We are waiting for our year to end, and are moving to Microsoft (I hate Microsoft, but I hate dishonesty and lack of transparency even more).

I strongly suggest that you stay away form Zoho, they hide all the pertinent information to make sure they can get to your wallet as deep as possible.

And yeah, they will not let us cancel and refund either.

I got 4 other friends to start using Zoho for their companies, and I will make sure they cancel as well.

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Good morning, I was using the domain cinlab.com.pe, but I will no longer use it, but my card was saved and on May 13 the automatic payment was made, could you please refund my money.

Sadly, I have to agree with others here. In my experience, Zoho does not honour their refund policy and make it very difficult to get a refund. They then stop responding and it becomes hard work for the customer to pursue things.

i am going back to Microsoft. I hate them too, but I can’t afford to be a beta tester for Zoho anymore and I am tired of empty promises to fix broken products.


I have just downgraded my plan from 5 users to 2 users. The renewal was done in April 2024, so could you please grant me a refund for the difference or a credit for future billing?

You can verify that there has been no activity on the deactivated users.

Thank you in advance.