What is your support policy?
Here at Zoho, we do more than crafting software that solve your business problems. With our dedicated support team, we put equal effort into helping your business adopt our products to reach your goals. Our support staff are diligent in recognizing issues, resolve them proactively and assist you in every step of the way.
The following table outlines Zoho's customer support tiers and the services included:
|
|
Basic |
Classic |
Premium |
|
Availability & Cost |
Available by default for all Free Editions of all Zoho products |
Available by default for all Paid Editions of all Zoho products |
Costs 20% of your subscription fee and can be purchased along with paid editions of Zoho CRM, Zoho CRM Plus, Zoho Desk and Zoho One. |
|
Max. response time |
24 Hours |
8 Hours |
3 Hours |
|
Knowledge base |
✓ |
✓ |
✓ |
|
Community forums |
✓ |
✓ |
✓ |
|
Email support |
✓ |
✓ |
✓ |
|
Self-service portal |
✓ |
✓ |
✓ |
|
Live chat support |
|
8 Hours x 5 Days |
24 hours x 5 Days |
Phone support
(Toll-free) |
|
8 Hours x 5 Days |
24 Hours x 5 Days |
|
Remote assistance |
|
✓ |
✓ |
|
Onboarding |
|
|
✓ |
Note: 'Maximum Response time' refers to the time our representatives will take to respond to the support issues raised by you. This does not indicate the issue resolution time. 'Onboarding' refers to one-on-one guidance and coaching sessions from our product experts on how to set up and use Zoho efficiently for your business.
Enterprise Support and Technical Account Management
Costing 25% of your annual Zoho subscription fee, enterprise support is an all-in-one service that combines prioritized technical assistance & issue resolution with strategic account management, insight-driven guidance and pre-emptive support. Customers with a yearly subscription of 50 users or more of Zoho One or 25 users or more of Zoho CRM, CRM plus and Desk can subscribe to Enterprise support.
Here's what it includes:
- A dedicated Technical Account Manager (TAM) who works in conjunction with your company, prioritizing and managing your subscription, support and service requirements to deliver you a personalized experience.
- 24/7 support availability with a maximum response time of 1 hour.
- Multi-channel support - E-mail, Toll-free Call, Chat, Screen-sharing assistance.
- Quarterly feature-usage reports + feature recommendations and best practices to optimize the performance of our products for your business.
- Early access to new product features with free demos on how to use them.
- Access to all documented resources and developer guides.
If you are looking for any assistance with your Zoho product, you can submit a support request.
If you want to upgrade to Premium or Enterprise Support, you can do so directly from your profile in your purchased Zoho product, or you can send an email to sales@zohocorp.com.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
What is your refund policy?
Zoho's Customer Satisfaction Policy At Zoho we strive to create quality software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. Thank You. We have created this ...How do I change the email address of my account?
Sign in at accounts.zoho.com. Go to Profile in the left menu, then click Email Address. Click Add Email Address. Enter your new email address, then click Add. An OTP will be sent to the entered email address. Enter the OTP received, then click ...How to reset my Zoho account password?
To reset your Zoho account password, you need access to your recovery email address or mobile number. If you have configured any MFA modes for your account, you will also be asked to verify yourself using them. To reset your password: Go to ...ACCOUNT RECOVERY PROCESS
1.What should I do if I have lost access to my user account? In the event you lose access to your user account, you must contact the administrator of your organization to retrieve access to your user account. 2.What should I do if I have lost access ...
New to Zoho LandingPage?
Zoho LandingPage Resources