|
Basic
|
Classic
|
Premium
|
Availability & Cost
|
Available by default for all Free Editions of all Zoho products |
Available by default for all Paid Editions of all Zoho products
|
Costs 20% of your subscription fee and can be purchased along with paid editions of Zoho CRM, Zoho CRM Plus, Zoho Desk and Zoho One.
|
Max. response time
|
24 Hours
|
8 Hours
|
3 Hours
|
Knowledge base
|
✓
|
✓
|
✓
|
Community forums
|
✓
|
✓
|
✓
|
Email support
|
✓
|
✓
|
✓
|
Self-service portal
|
✓
|
✓
|
✓
|
Live chat support
|
|
8 Hours x 5 Days
|
24 hours x 5 Days
|
Phone support
(Toll-free)
|
|
8 Hours x 5 Days
|
24 Hours x 5 Days
|
Remote assistance
|
|
✓
|
✓
|
Onboarding
|
|
|
✓
|
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
Write to us: support@zohoforms.com