Setting up custom domain for your Network

Setting up custom domain for your Network

Feature availability


Overview
Custom Domain is a unique brand name that is used in the webpage URLs. Once you set up the custom domain for your Connect Network, users will be able to access Connect using https://connect.yourdomain.com/ and the domain name will be used in the URLs of posts, manuals, forums, town hall, etc.

Who can set up the custom domain? 

Only the network admins can set up the custom domain.  

How to set up a custom domain for a Zoho Connect Network?

Configuring a custom domain can be broken down into two steps.


Step 1: Enter the custom domain address in Connect
  1. Click the gear icon  from the menu in the right. 
  2. From the dropdown, select Settings.
           
  1. In the settings page, click Custom Domain under Customization. 
           
  1. In the new page, click Add Custom Domain. 
          
  1. In the input box, enter the domain address.
  2. Once done, click Add.
           

Step 2: Create a CNAME and map it to the value given by Zoho Connect.
  1. Log in to your domain provider's administrative console.
  2. Locate the page to update your DNS records. Depending on the DNS provider, this page might be called DNS configurations /DNS Setting / Manage DNS.
  3. Find the section to manage CNAME records. You may already have some entries configured with names www or mail.
  4. Add a CNAME record with a host name (Eg: connect) and point it to the value given in the Custom domain configuration page in Zoho Connect.
  5. Save changes and log out.
          
  1. Click Submit & Verify in Zoho Connect. 
You will not be able to use your custom domain until we verify that your CNAME record has been reflected on the DNS server. This could usually be done in 3-4 hours, but at times can take up to 48 hours depending on your domain name provider’s TTL (Time to Live) settings. You can contact your domain name provider’s support if you need further assistance with adding a CNAME record.

Certificate Installation  

Zoho Connect runs in secure (https) mode and it is mandatory to install an SSL certificate for your custom domain. SSL certificate helps in creating a secure connection between a web server and a user’s web browser and prevents access errors.

As soon as your domain name is verified, we’ll start installing a multi-domain SSL certificate for your custom domain. This usually takes around 3-5 business days. Once this is done, you can access Zoho Connect using your custom domain name. You’ll be notified via email when the SSL certificate has been installed.
Notes
Since SSL certificates purchased from third-party vendors cannot be installed in Zoho Connect, a multi-domain SSL certificate will be installed by us at no cost to you. 

Info
Once you have configured a custom domain and started using it, users in the network might face a few difficulties while trying to upload files and access custom apps. To avoid such difficulties, users must choose to allow third-party cookies in their respective browsers. Click here to learn more about the reason behind the error and steps to resolve it.

How to disable a Custom Domain? 

You can choose to disable your custom domain temporarily. Once disabled, users will automatically be re-directed to the default domain, https://connect.zoho.com/portal.   
  1. Click the gear icon  from the menu in the right. 
  2. From the dropdown, select Settings.
          
  1. In the settings page, click Custom Domain under Customization. 
           
  1. Click Disable found at the right end of the custom domain. 
         
Notes
 A disabled custom domain can be reverted easily by clicking the Enable button. You will not be required to do any mapping process while enabling the domain.  

How to delete a Custom Domain?  

Network admins can delete the custom domain mapping from Zoho Connect to switch back to the default Connect domain permanently. Deleting your custom domain mapping is also necessary if you want to map the network with a different domain name.   
Notes
The delete option is available only when you've disabled the custom domain.  
  1. Click the gear icon  from the menu in the right. 
  2. From the dropdown, select Settings.
           
  1. In the settings page, click Custom Domain under Customization. 
           
  1. Click the delete icon found at the right end of the disabled custom domain.
           
  1. In the confirmation pop-out, read the instructions and click Delete. 
  2. Once you've deleted the custom domain, go to your DNS settings and remove the CNAME record.
Notes
Once you’ve deleted your custom domain, you can associate your Connect network with the same or a different domain name by doing the mapping process again.

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