Setting up custom email address
Overview
Configure a custom email address that can be used as the 'From address' of emails sent from your Zoho Connect network. Once you set up a custom email address, all emails from your network will be sent from the specified address replacing the default address, notify@zohoconnect.com.
Who can set up a custom email?
Only the network admins can set up a custom email.
How to set up a custom email?
Configuring a custom email can be broken down into three steps.
Step 1: Enter the custom email address in Connect
Please ensure that your email address contains a domain that you own.
- Click the gear icon
from the menu in the right.
- From the dropdown, select Settings.
- In the settings page, click Custom Email under Customization.
- Enter the email address in the input box.
- Click Save.
Step 2: Verifying the domain of the email address.
- Log in to your DNS hosting provider and navigate to the admin console.
- In the admin console locate the option to update DNS records. It might be called DNS Configuration/DNS Settings/Manage DNS.
- Scroll to the CNAME records section.
- Copy the values from the table displayed on the screen in Connect and add them under the respective fields in CNAME records.
- Save your changes. Usually, these changes come to effect in 10-15 minutes, however, in some cases, it could take up to 48 hours.
- Once saved, switch back to Connect and click Submit & Verify.
Step 3: Verify DKIM by adding TXT record in your DNS configuration.
- Log in to your DNS hosting provider and navigate to the admin panel.
- In admin console locate the option to update DNS records. It might be called DNS Configuration/DNS Settings/Manage DNS.
- Find the section to manage CNAME records. You may already have some entries configured with names www or mail.
- Copy the values from the table displayed on the screen in Connect and add them under the respective fields in TXT records.
- Save your changes. Usually, these changes come to effect in 10-15 minutes, however, in some cases, it could take up to 48 hours.
- Once saved, switch back to Connect and click Submit & Verify.
How to delete a configured custom email?
- Click the gear icon
from the menu in the right.
- From the dropdown, select Settings.
- In the settings page, click Custom Email under Customization.
- Click the delete icon found next to the email address.
What happens once you remove the configured custom email?
Once the custom email is deleted, notifications and invite emails sent from the network will have notify@zohoconnect.com as the 'from' address.
The option to set up custom email address is available only in Zoho Connect's paid plans. Click here to view pricing.
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