Setting up custom email address
Overview
Configure a custom email address that can be used as the 'From address' of emails sent from your Zoho Connect network. Once you set up a custom email address, all emails from your network will be sent from the specified address replacing the default address, notify@zohoconnect.com.
Who can set up a custom email?
Only the network admins can set up a custom email.
How to set up a custom email?
Configuring a custom email can be broken down into three steps.
Step 1: Enter the custom email address in Connect
Please ensure that your email address contains a domain that you own.
- Click the gear icon
from the menu in the right.
- From the dropdown, select Settings.
- In the settings page, click Custom Email under Customization.
- Enter the email address in the input box.
- Click Save.
Step 2: Verifying the domain of the email address.
- Log in to your DNS hosting provider and navigate to the admin console.
- In the admin console locate the option to update DNS records. It might be called DNS Configuration/DNS Settings/Manage DNS.
- Scroll to the CNAME records section.
- Copy the values from the table displayed on the screen in Connect and add them under the respective fields in CNAME records.
- Save your changes. Usually, these changes come to effect in 10-15 minutes, however, in some cases, it could take up to 48 hours.
- Once saved, switch back to Connect and click Submit & Verify.
Step 3: Verify DKIM by adding TXT record in your DNS configuration.
- Log in to your DNS hosting provider and navigate to the admin panel.
- In admin console locate the option to update DNS records. It might be called DNS Configuration/DNS Settings/Manage DNS.
- Find the section to manage CNAME records. You may already have some entries configured with names www or mail.
- Copy the values from the table displayed on the screen in Connect and add them under the respective fields in TXT records.
- Save your changes. Usually, these changes come to effect in 10-15 minutes, however, in some cases, it could take up to 48 hours.
- Once saved, switch back to Connect and click Submit & Verify.
How to delete a configured custom email?
- Click the gear icon
from the menu in the right.
- From the dropdown, select Settings.
- In the settings page, click Custom Email under Customization.
- Click the delete icon found next to the email address.
What happens once you remove the configured custom email?
Once the custom email is deleted, notifications and invite emails sent from the network will have notify@zohoconnect.com as the 'from' address.
The option to set up custom email address is available only in Zoho Connect's paid plans. Click here to view pricing.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Setting up custom domain for your Network
Overview Custom Domain is a unique brand name that is used in the webpage URLs. Once you set up the custom domain for your Connect Network, users will be able to access Connect using https://connect.yourdomain.com/ and the domain name will be used in ...Add comments, posts and tasks through email
Overview You can add comments, posts, and tasks in your Zoho Connect network from your email. This helps in getting involved in a conversation without having to open Connect every time. You can add comments, posts, and tasks only from the email ...Custom Menu - an overview
Feature Availability Overview Custom Menu in Zoho Connect lets you add customized menus to entities such as status, tasks, events, in addition to the default menus—Follow, Print, Bookmark, and Copy post URL that are already available. They can be ...Prerequisites for adding comments, posts, and tasks through email
Overview Zoho Connect enables you to add comments, posts, and tasks in your network from your email. If your organization uses a custom email domain that contains your business' domain (example: user@zylker.com), the organization admin must configure ...Custom widgets in Dashboard
Feature Availability Overview Custom widgets can be used to share specific information with your network members in the form of text, images, and videos. For example, using the notification bar widget, you can share a piece of important news and pin ...
New to Zoho LandingPage?
Zoho LandingPage Resources