Overview
Configure a custom email address that can be used as the 'From address' of emails sent from your Zoho Connect network. Once you set up a custom email address, all emails from your network will be sent from the specified address replacing the default address,
notify@zohoconnect.com.
Who can set up a custom email?
Only the network admins can set up a custom email.
How to set up a custom email?
Configuring a custom email can be broken down into three steps.
Step 1: Enter the custom email address in Connect
Please ensure that your email address contains a domain that you own.
- Click the gear icon
from the menu in the right.
- From the dropdown, select Settings.
- In the settings page, click Custom Email under Customization.
- Enter the email address in the input box.
- Click Save.
Step 2: Verifying the domain of the email address.
- Log in to your DNS hosting provider and navigate to the admin console.
- In the admin console locate the option to update DNS records. It might be called DNS Configuration/DNS Settings/Manage DNS.
- Scroll to the CNAME records section.
- Copy the values from the table displayed on the screen in Connect and add them under the respective fields in CNAME records.
- Save your changes. Usually, these changes come to effect in 10-15 minutes, however, in some cases, it could take up to 48 hours.
- Once saved, switch back to Connect and click Submit & Verify.
Step 3: Verify DKIM by adding TXT record in your DNS configuration.
- Log in to your DNS hosting provider and navigate to the admin panel.
- In admin console locate the option to update DNS records. It might be called DNS Configuration/DNS Settings/Manage DNS.
- Find the section to manage CNAME records. You may already have some entries configured with names www or mail.
- Copy the values from the table displayed on the screen in Connect and add them under the respective fields in TXT records.
- Save your changes. Usually, these changes come to effect in 10-15 minutes, however, in some cases, it could take up to 48 hours.
- Once saved, switch back to Connect and click Submit & Verify.
- Click the gear icon
from the menu in the right.
- From the dropdown, select Settings.
- In the settings page, click Custom Email under Customization.
- Click the delete icon found next to the email address.
Once the custom email is deleted, notifications and invite emails sent from the network will have
notify@zohoconnect.com as the 'from' address.
The option to set up custom email address is available only in Zoho Connect's paid plans. Click
here to view pricing.