Possible reasons for a failed user invite

Possible reasons for a failed user invite

What is an Org?

An org is an organization registered with Zoho. Let's say you own a company named Zylker. Once you register it with Zoho, Zylker is treated as an Org and can have multiple users associated with it. However, a person can belong to only one Zoho org at a time. When you invite someone who is already a member of another org, you will receive the following message: "Invite to the user failed as the person is already a member of another org." 
Example: If you invite a person from another organization called Pymtech, to the Zylker network, then the invite cannot be processed.

How to invite a user who already belongs to a different Org?

The user would have to delete their existing org or contact their org admin and remove themselves from the org, and then join your network. You can send them the invites along with the steps to remove themselves from their org.

Invite failure due to mismatch of data centers

The invite will fail if the invited user has an existing Zoho account in a different data center. This is because an individual user account and the network to which the person is invited should be associated with the same data center.
Example: If your network is a part of the US set up and the person you are inviting has a Zoho account is in the EU set up, then the invite would fail.

How to invite users from a different data center?

The user should delete their existing Zoho account and create a new one in the set up corresponding to the network they are invited to.
In the above-said example case, the user should delete their existing account that is in the EU setup and create a new account in the US set up, and then accept the invite to join the network.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Manage pending user invitations

                                                                                                                Overview   Network admins can view all the invites that have not yet been accepted by users. You can either resend the invite or delete it. Reinvite the user                   A new email invitation is sent to the user. Delete the invitation         ...
                                                                                                              • Customizing user invitation emails

                                                                                                                Overview Invitations sent out to your external collaborators (Guests and External Users) can be customized to suit your brand values. You can add a message to give your external stakeholders a better idea on the purpose behind your network. Who can ...
                                                                                                              • Managing user profile fields

                                                                                                                Overview Zoho Connects lets you create multiple user profile fields that are shown on the user's profile. This helps in creating a rich profile for every user with information regarding their skills, interests, and more.  Who can manage the user ...
                                                                                                              • User Sync in Zoho Connect

                                                                                                                Feature Availability Overview Most organizations use enterprise directory systems (such as Active Directory or LDAP) to maintain employee, group, and application information. For larger organizations, it can be difficult to manually add and manage ...
                                                                                                              • User roles in a group

                                                                                                                User roles in a group include Admin, Moderator, and Member. Admin: The person who creates the group is by default the admin of the group. Admins can add or remove members anytime, enable or disable built-in apps, moderate posts, and comments made in ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources