An example for Function API

An example for Function API

Let us consider an example in which a new task is created in Zoho Connect whenever a ticket is added in Zoho Desk. This is implemented using an Outgoing Webhook in Zoho Desk that will make a POST request to an API endpoint in Zoho Connect. But Desk's call back request structure doesn't match the requirements of the Zoho Connect's create task API and hence it is not possible to share the data as it is.  So, a Function API is used to customize the structure of the incoming request to meet Zoho Connect's requirements.   
 
Step 1: Create a Function API configuration 
  1. Click the gear icon [] in the right menu.
  2. Select Settings from the dropdown.
  3. In the Settings page, click Function API under Developer Space.

  4. In the new page, click Create Configuration.
  5. In the configuration details page, give a name, icon, and description.
  6. Click Save & edit code.
Step 2: Since the POST request is made from Zoho Desk, write the code mentioned below in the post request handler.
  1. payloadArray = list(body);
  2. ticket = payloadArray.get(0);
  3. ticketPayload = ticket.get("payload");
  4. desc = ticketPayload.get("description");
  5. subject = ticketPayload.get("subject");
  6. response = invokeurl
  7. [
  8.  url: "https://connect.zoho.com/pulse/api/addTask"
  9.  type: POST
  10.  parameters: {"scopeID":12266000000002002,"boardId":12266000000016001,"title":subject,"desc":desc,"sectionId":1226600000031376,"position":1}
  11.  connection:"zohoconnect"
  12. ];
  13. info response;
  14. return {"statusCode":"201","response":"Task Created Successfully"};
Step 3: Generate the API endpoint URL in Zoho Connect.  
  1. Click Expand found next to API endpoint.
  2. Click Generate URL.
     
Step 4:  Configure the outgoing webhook in Zoho Desk with the generated URL from Zoho Connect network as the call back URL. 
 
Now, whenever a ticket is added in Zoho Desk, a new task is created in Zoho Connect. Similarly, a configuration to update and delete tasks can also be done. 
 
If you have any questions regarding Function API, please write to us at support@zohoconnect.com. We'll be happy to help!
 

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsRetailOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceForms for Solopreneurs
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Forms for Government
                              Intake FormsLegal
                              Mobile App
                              Form DesignerHR
                              Mobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic FormsInsurance
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsWufoo alternativeEncrypted Forms
                              Accessible FormsTypeform alternativeSecure Forms

                              WCAG

                                          Create. Review. Publish.

                                          Write, edit, collaborate on, and publish documents to different content management platforms.

                                          Get Started Now






                                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                Manage your brands on social media

                                                                  Use cases

                                                                  Make the most of Zoho Desk with the use cases.

                                                                   
                                                                    

                                                                  eBooks

                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                                   
                                                                    

                                                                  Videos

                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                                   
                                                                    

                                                                  Webinar

                                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                                   
                                                                    
                                                                  • Desk Community Learning Series


                                                                  • Meetups


                                                                  • Ask the Experts


                                                                  • Kbase


                                                                  • Resources


                                                                  • Glossary


                                                                  • Desk Marketplace


                                                                  • MVP Corner



                                                                    Zoho Sheet Resources

                                                                     

                                                                        Zoho Forms Resources


                                                                          Secure your business
                                                                          communication with Zoho Mail


                                                                          Mail on the move with
                                                                          Zoho Mail mobile application

                                                                            Stay on top of your schedule
                                                                            at all times


                                                                            Carry your calendar with you
                                                                            Anytime, anywhere




                                                                                  Zoho Sign Resources

                                                                                    Sign, Paperless!

                                                                                    Sign and send business documents on the go!

                                                                                    Get Started Now




                                                                                            Zoho TeamInbox Resources





                                                                                                      Zoho DataPrep Demo

                                                                                                      Get a personalized demo or POC

                                                                                                      REGISTER NOW


                                                                                                        Design. Discuss. Deliver.

                                                                                                        Create visually engaging stories with Zoho Show.

                                                                                                        Get Started Now









                                                                                                                            • Related Articles

                                                                                                                            • Overview of Function API

                                                                                                                              Feature Availability Overview Function API in Zoho Connect provides an authenticated API endpoint to establish a connection between two applications and automate workflows. It also includes handlers that let you format the request and response ...
                                                                                                                            • Create, edit, disable and delete Function API

                                                                                                                              Feature Availability Who can create a Function API? By default, only the network admins can create a Function API. However, if allowed, selected users can also create a Function API. How do I create a Function API configuration? Click the gear icon ...
                                                                                                                            • Regenerating the API endpoint URL

                                                                                                                              Feature Availability Overview The API endpoint is an authenticated URL that lets another service to send requests and access the data in a network. It is necessary that the URL is kept safe and not shared with others. However, in case the URL gets ...
                                                                                                                            • Configuring a Scheduler

                                                                                                                              Feature Availability Configuring a Scheduler A scheduler is triggered at the specified time to complete the defined action. The action to be performed is written as a custom function using Deluge scripts in the scheduler handler. The following ...
                                                                                                                            • Manuals overview

                                                                                                                              Use Manuals to build your team's knowledge base. Think of it in terms of an online library that your team can draw on when needed. For example, your company's policies, best practices guide related to work, API documentation, and other resources can ...
                                                                                                                              Wherever you are is as good as
                                                                                                                              your workplace

                                                                                                                                Resources

                                                                                                                                Videos

                                                                                                                                Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                eBooks

                                                                                                                                Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                Webinars

                                                                                                                                Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                CRM Tips

                                                                                                                                Make the most of Zoho CRM with these useful tips.



                                                                                                                                  Zoho Show Resources