Managing outgoing webhooks

Overview

An outgoing webhook lets you send real-time updates from Zoho Connect to third-party apps. You can choose which activities trigger these updates.

Who can configure?

By default, only network admins can set up outgoing webhooks.
Admins can allow selected users to configure them.

How to configure an outgoing webhook?

Click the gear icon and select Settings from the dropdown.
Select Outgoing Webhook under Automation.
Click Configure.
Enter the name, description (optional), and trigger.
Choose the Action.

If chosen Send a POST request, you must enter a Webhook URL.
Choose a failure plan and click Save.

Actions supported

Post request- Sends trigger data to a URL. (Requires HTTPS for security.)
Custom function- Runs an action like updating Trello, Asana, or Zoho Cliq.

Triggers in outgoing Webhooks

Module	Actions	Applies to
Network	Members added, enabled, disabled Member profile updated Groups and boards created, deleted, or restored	Entire network
Forums	Forum posts created, edited, deleted Forum comments added, edited, deleted	Entire network or selected forum categories
Boards	Member added to or removed from a board	Entire network or selected boards
Tasks	Tasks created, updated, completed, reopened, deleted Task assignment added or removed Task fields updated (status, due date, priority, start date) Reminders triggered Checklist actions (added, assigned, removed, completed, reopened, updated) Task comments added, edited, deleted Attachments added or removed Custom fields updated Task section changed	Entire network or selected boards
Groups	Member added to or removed from a group	Entire network or selected groups
Mentions	User mentioned in a post or comment Group mentioned in a post or comment	Entire network or selected groups
Conversations	Conversations created, edited, deleted Comments added, edited, deleted	Entire network or selected groups
Events	Events created, updated, deleted Invited to or removed from an event Added or removed as event assistant RSVP or event details updated Reminders triggered Event comments added, edited, deleted	Entire network or selected groups
Announcements	Announcements posted, edited, deleted Comments added, edited, deleted	Entire network or selected groups
Polls	Polls created, updated, deleted Poll comments added, edited, deleted	Entire network or selected groups
Questions	Questions posted, updated, deleted Answers added, edited, deleted Best answer selected or unselected Comments added, edited, deleted	Entire network or selected groups
Ideas	Ideas posted, edited, deleted Status updated Comments added, edited, deleted	Entire network or selected groups

If the action fails due to temporary issues, it retries up to three times with a 30-minute gap.

How to edit a Webhook

Click the gear icon and select Settings from the dropdown.
Select Outgoing Webhook under Automation.
Select the webhook you'd like to edit.
In the pop-up, go to the bottom and click Edit Configuration.
Make the required changes and Save.

The action type cannot be changed after setup

How to delete a Webhook

Go to Settings.
Click Outgoing Webhook.
Select the webhook you'd like to delete and click the trash icon.

Execution limits

Each plan has execution and configuration limits.

Plan	Execution limit	Webhooks allowed
Enterprise	10,000/day	20
Ultimate	20,000/day	100

Once you hit the limit, webhooks pause until 12:00 AM the next day.

To check usage:

Go to Settings.
Click Outgoing Webhook under Automation.

You can see the usage details on the top-right corner.

We hope you find this guide useful! For further details or questions, contact us at support@zohoconnect.com. We're happy to help!