Overview

What happens when you reset badges and points?  

• All earned badges by members are removed.
• All accumulated points are set back to zero.
• New activity after the reset counts toward badges and points as usual.
  

Please note that after a reset, all previous badges and points are permanently deleted.

Who can reset badges and points?  

When should you use the reset option  ?

• For new quarterly or annual recognition cycles
• When you revamp the gamification rules, scoring methods, or introduce new badges
• When you want to ensure fair competition for both existing and new members.
• When conducting a company-wide rewards program
  

How to reset badges and points  

For a one-time reset:

1. Go to Settings from the right side menu.
   
   
   
   

2. Select Advanced under Gamification.
   
   
   
   

3. Click Expand next to Manual Reset.
   
   
   
   

4. Choose your reset preferences and click Reset.
   
   
   
   

5. In the pop-up, click Reset to confirm.
   
   
   
   
   

You can reset just points, just badges, or both.

To set recurring resets:

1. Click Expand next to Schedule Reset.
   
   
   

2. Choose your automatic schedule preferences, and click Schedule reset.
   
   
   
   

3. Once a reset is scheduled, an info label will appear to show the date of the upcoming reset.
   
   

Tips

• Before resetting points or badges, communicate with your members so they understand why it’s happening.
• If you want to store recognition history, export reports before resetting.
• Plan resets at the start of new recognition cycles to keep the process smooth.
• Keep in mind that the reset does not affect badge templates or rules; it only clears earned badges and points.