Viewing group insights in Zoho Connect
Feature availability
Overview
Who can view the group insights?
How to access group insights ?
- Go to Groups.
- Select the group you'd like to view insights for.
- Click on the three dots icon near the group header.
From the dropdown, select Group Insights.
In the pop-up, you'll see the group's details such as- Overall activity, Member stats, Engagement metrics, Audience engagement, Top Participants, Top Posts, Engagement graph, and weekly activity.
A brief on data shown in group insights
Overall activity shows the total posts, reactions, comments, and comment reactions, while Member stats help you track active members, new joiners, and participation rates.
Here, you can view the engagement rate based on the user interaction in the group along with the sentiment meter that shows how this group is perceived from the members' perspective.
For sentiment meter, we use the data such as post reactions, comments, and comment replies.
Audience engagement
In this section, you can breakdown the audience engagement in the group with respect to Department, Designation, and Work Location data.
Top Participants and Top Posts
Engagement graph and Weekly activity
You can see the graph chart representation of the group's engagement and weekly activity to help you monitor the engagement rates better.
How to export the group insights
- Click on the three dots icon near the group header.
From the dropdown, select Group Insights.
Click Export in the top-right corner.
Choose your export options and click Export file.
How the group insights feature would help you
- Helps you understand member engagement.
- Identifies popular discussions and contributors.
- Allows you to make data-driven decisions to improve participation.
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