Overview of Town Halls in Zoho Connect
What is Town Hall?
Town Hall is a place to start Q&A sessions with the entire network, or a group, or with specific members around a topic. Town Halls provide a platform for members to raise questions and get them answered directly from the experts in the network. For example, the HR team can conduct a town hall on the company's internal policies where employees can get their doubts clarified and also provide their suggestions. Similarly, town halls can be conducted on any topic, or it could simply be an AMA (Ask me anything) session, where a topic expert or a manager fields question from other members.
User roles in Town hall
Organizers: They are people who create the town hall session. They have the permission to start or stop the session, add answers and comments, and also delete any question, answer or comment added by other members. Organizers can manage the town hall, edit the session details, and enable notification for questions.
Panelists: They are members or topic experts chosen by the organizer to help conduct the session by answering questions posted by other members.
Members: They can ask questions, add comments to questions and can even answer questions asked by other members (if the organizer has given them the permission).
Organizers and panelists cannot ask questions in the town hall sessions.
Understanding the sections within the Town hall
Dashboard - This section gives an overview of ongoing, scheduled, and completed town halls.
Ongoing sessions - Town halls that are currently live where questions can be submitted and responded to, in realtime.
Upcoming Sessions - Town halls that have been scheduled to start at a specific date and time in the future.
Completed Sessions - Town halls that have been closed for submitting questions, however, answers can be added to existing questions.
Bookmarked Questions - Questions saved by individual users from across town halls for quick reference.
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