Data Protection Overview

Data Protection Overview

Data protection regulations like the GDPR and CCPA are more prevalent than ever before. These regulations govern how businesses store, manage, share, and transfer data. Failure to comply with applicable regulations can have severe consequences. Since CLM requires handling sensitive data about customers, employees, and vendors, your CLM software must have the right features to enable your business to become and stay compliant.  


At Zoho, data security and privacy are critical components of all our software. In addition to staying compliant with all the data protection regulations in the countries we operate in, we also provide our customers with features that help them improve compliance.


In Zoho Contracts, you can enable the Data Protection setting to manage the personal data of your counterparty contacts in compliance with data protection regulations. Your users can easily manage the following data-related requests from counterparties in Zoho Contracts:

  1. Stop processing a counterparty contact's data 
  2. Anonymize the counterparty contact's personally identifiable information upon delete 

Admins can classify fields such as the email address or phone number field in a counterparty contact as containing personally identifiable data at the organization level. They can also restrict non-admins from exporting counterparty contacts or the counterparties' details. 


Other features in Zoho Contracts that improve compliance include:

  1. Multi-factor authentication for user access
  2. Single central repository for contracts enabling better visibility and control
  3. Audit logs: Admin audit logs, user access logs, and download logs 
  4. Activity tracking at the individual contract level and the user level 
  5. Standardized templates and approval workflows
  6. Contextual Obligations module

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