Upgrade Users
- Select the Admin tab at the top of the page.
- Select Subscription Details from the left panel.
- Click Upgrade Users under Users to buy additional number of user and lite user licenses.
- Enter the no. of user and lite user licenses in the popup window, then click Calculate Price.
![](https://help.zoho.com/galleryDocuments/edbsn1d41bcdfc89c4588a19f0276ce605f3481bb21a215f71dc9d9bc3bcc4d57f302568aa977e4d02d82ae76a3f641601133?inline=true)
- Click Make Payment, then choose your payment method, and complete the payment.
Upon completing the payment, you will receive a confirmation email with your license information.
Downgrade Users
- Select the Admin tab at the top of the page.
- Select Subscription Details from the left panel.
- Click Manage Plan under Plan Details to downgrade the users.
- Enter the number of user and lite user licenses you want to downgrade, then click Proceed.
![](https://static.zohocdn.com/zoho-desk-editor/static/images/file.png)
Note: If all available licenses are in use when downgrading, the most recently added user's license will be automatically deactivated.