1. Overview

1. External services such as Salesforce, QuickBooks, BigCommerce, etc.
   
2. Internal services like ZohoCRM, ZohoRecruit, Zoho Backstage, etc.

Note:

1. For all the services that integration forms support, data entered in your Creator integration form gets populated automatically in the respective target service. But records added in the target service cannot be viewed in Creator.
2. For Salesforce, QuickBooks, ZohoCRM, ZohoRecruit, Zoho Projects, Zoho BugTracker, and Zoho People, the data entered in the target service is also synced back in the integration form report, thereby enabling two-way data sync.

You'll be able to submit data from Creator strictly to those modules allowed by your service subscription. For example, if you've subscribed to Zoho CRM's Standard edition, you'll be able create a form for the Purchase Orders module in your Zoho Creator app but your users won't be able to submit data through it as this module isn't available in Zoho CRM's Standard edition.

Other than the submitted records getting populated in the respective service's module, list reports are automatically created for the modules present in Salesforce, QuickBooks, ZohoCRM, ZohoRecruit, Zoho Projects, Zoho BugTracker, and Zoho People. This allows your users to view the data without having to access the integrated service directly.

Users with Read, Write, or Custom permissions can view/edit all the records that get populated in the integration form according to the permissions granted to them. Custom permissions include only the View All and Modify All actions.

1.1 See how it works

1.2 Use cases

1. One-way sync - Let's say you've created a Recruitment Management app in Creator. You want all the details submitted by a potential candidate in a form, such as their professional details, resume, and other documents, to be entered in the Candidates module of ZohoRecruit.
   
   By creating an integration form for the module, the data entered in the form will automatically get synced in the relevant module in Zoho Recruit seamlessly. This allows you to proceed with the hiring process and select the ideal candidate for your company.

1. Two-way sync - Let's say you've created a Vendor Management app in Creator. You want all the details submitted through the Vendors module of QuickBooks, such as the vendor's open balance, taxes, and expenses, to get populated in the Add Vendors form where they also hold an account.
   
   By creating an integration form for the module, the records of the module in QuickBooks will be synced automatically in the relevant form effortlessly. Because of the two-way sync, any additional form submission will also get populated in the relevant module. You can then manage the expenses, compare reports, and keep an eye on things efficiently.

1.3 Navigation guide for creation of integration forms

1.4 Prerequisites

1. Connection - A gateway that authorizes the flow of data between Creator and other internal/external services.
   
2. Datasource - Allows you to select the module from another service whose data that can be managed, in Creator.

Note:

1. In C5, a datasource can be added to support the creation of integration forms. There is no option to edit or manage these datasources.
2. In C6, the newly added datasources can also be edited and managed from the Microservices page.

1.5 Customize the appearance of integration form

The integration form can be structured and customized according to your business needs. You can set a theme for your application including your integration form, set a specific icon for it, and decide the alignment of your fields and input boxes in the live mode of the application.

Icon	Icon Name	Description
	Themes	Setting a theme for your application applies the chosen theme to all the components of your application including your integration form. This includes choosing a layout, setting a color, choosing a font, and more.
	Sections	Manage the sections of your integration forms, set icons that make them look distinct, and much more.
For browser: For phone/tablet:	Label Placement	This defines the alignment of field names (or labels), as well as whether they appear next to or above the field input areas. You can choose a suitable layout for your browser, phone, and tablet.

2. Points to note

1. Integration forms support only form workflows; other workflows, such as payment workflows, blueprints, etc. are not supported currently.
2. Only one integration form can be created per module of the service in an application.
3. The Role hierarchy and data sharing rules will not be applicable for the integrations forms.
4. Any custom user-defined options in the picklist of the target service's module will not appear for selection in the corresponding field on the integration form.
5. Since the fields in an integration form are predefined, their field link name and field type cannot be altered.
   
6. The digit and character limits for the text and number type fields are preset, and cannot be changed.
7. For Salesforce, QuickBooks, ZohoCRM, ZohoRecruit, Zoho Projects, Zoho BugTracker, and Zoho People, a list report is created by default.
   
1. The report type cannot be changed and no new report can be created.
   
2. The default list report can be deleted.
   
8. For services other than Salesforce, QuickBooks, ZohoCRM, ZohoRecruit, Zoho Projects, Zoho BugTracker, and Zoho People, no reports are created.
9. Integration report records cannot be deleted in Creator. However, when a record in the module of the integrated service is deleted, it also gets deleted automatically from the integration form's report in Creator.
   
10. Integration forms can be created for custom modules in Zoho CRM V2 & Zoho People only.
11. Custom fields of the selected module in the integrated service are listed in the field palette of Creator’s form builder only for services that support custom fields which includes Zoho Sheets, Zoho People, Zoho Invoice, Zoho Inventory, Zoho Expense, Zoho CRM v2 (Beta), Zoho Campaigns, Zoho Books, Zoho Analytics, Wrike, Jira Cloud, Forecast, and BigMailer.

3. Related topics

1. Create an integration form
   
2. Understand form builder for Integration Forms
3. Understand connections
   
4. Manage datasources