Confirmation upon form submission | Zoho Creator Help

Confirmation upon form submission

1. What Does This Page Cover?

Learn about the Confirm Form Submission form property that allows you (super-admin/admin) to ensure that your users don't accidentally submit forms in your Creator applications upon clicking Enter/Return keys on their devices. 

2. Availability

This property:
  1. Is available in all the data centers.
  2. Can be enabled in all the pricing plans of Creator
  3. Can only be enabled by the super-admin, admins, and developers, while other users will be able to view the confirmation popup in your application's live mode with relevant permissions.

3. Overview

Forms provide a user interface through which users can provide information that an organization or business wants to collect. When collecting such data via forms, it is essential to show a confirmation alert before submitting a form. This is a great way to avoid accidental submissions and preserve data integrity, while also allowing users to feel more in control of their actions.

4. Confirm Form Submission in Creator

A form is a component of your Zoho Creator app that enables you to collect and store data. In other words, forms enable your users to provide their data through your app. This makes forms one of the main points of interaction between your users and your app.
At times, users may accidentally click the Enter/Return key before intentionally submitting forms with important or irreversible actions (for example, making a payment). Users may also enter incorrect or incomplete information in your form and accidentally click the Enter key. In both the above cases, prompting the user for confirmation before submitting a form gives them a chance to review their input before finalizing their action, thereby reducing the likelihood of unintended submissions.
During filling of your forms, users may also tend to press the Enter/Return key to fill a field with input data, instead of pressing the Tab key. This also leads to accidental form submission.
Creator enables you to show a confirmation popup upon clicking the Enter/Return key to acknowledge the users' intended action. This popup summarizes the consequences of the users' action (form will be submitted) and ensures that users fully understands what will happen next. Users can then confirm their submission by either pressing the Enter key again or clicking the Submit button in the popup. 
You (admin/super-admin) can enable the above mentioned form property in the form builder for your users.
Let's assume that you've created a Creator application named Course Management. In this application, the Course Payments form collects payment details for courses. Upon clicking Submit, this form redirects to the configured payment gateway's page. To ensure that users don't unintentionally complete a purchase, you can enable the Confirm Form Submission property that displays a popup when the Enter/Return key is clicked. This ensures that the user actually intends to move forward with form submission and its subsequent actions (such as opening a payment gateway upon form submission), thereby also contributing to a more positive and user-friendly experience. 
This property is only applicable to keyboard users. Users who prefer to use a mouse or touch pad to navigate your form can submit the form by clicking the Submit button.

5. See How It Works



6. Navigation Guide to Enable This Property


7. Steps to Enable this Property

  1. Navigate to the edit mode of your app.
  2. Select the required form and open its form builder.
  3. Navigate to the Form Properties by clicking the   icon on the top-right corner of the builder.
  4. Tick the checkbox beneath Confirm Form Submission

 
Your users will now see the confirmation popup appear when they accidentally click the Enter/Return key while entering data.



For stateless forms, you can add custom (scriptable) buttons which trigger workflows when clicked on. By default, the Submit button in a stateless form does not have any action attributed to it. You can associate workflows with the Submit button for it to execute an action on command.
When users accidentally click the Enter/Return key in a stateless form, the name of the action custom configured upon clicking the Submit button will appear in the popup.



  1. If you press the Cancel button in the popup, the form will not be submitted and is editable.
  2. The data entered in your form will not be saved/submitted until users click the Submit button in the popup. 
  1. Understand forms
  2. Form properties

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