Understand Metrics | Zoho Creator Help

Understand Metrics

What Does This Page Cover?

Learn about Metrics Dashboard and how it makes it easier to analyze and monitor the usage statistics across applications and its users in a single platform.

Availability

  1. Metrics is available in the United States (.com), Europe (.eu), Australia (.au) and India (.in) data centers.
  2. Metrics will be available only in the Creator 6 version of Zoho Creator.

Overview

Dashboards are an effective tool for visualizing data into a single page in order to provide insights quickly. Zoho Creator comes with a built-in analytic and monitoring tool called Metrics, which gives a holistic view of the usage statistics across applications and its users(anyone accessing the live mode of the application). Our dashboard provides insights into engagement statistics with the help of key performance indicators (KPIs), charts, heat maps, and more. This feature is present under the Manage section present in left navigation pane in your Creator.


This intuitive dashboard, which is accessible only by admins and super admins, acts as a helpful tool to move from flying blind and reactive to fully aware and proactive. Gather information on how well your apps and users are performing over different time periods, and use them to improve productivity.

Terminologies

  • Access count/Accessed - The moment the user enters into the live mode of an application, it will be counted as an access.
  • Hit count - Any action that the user performs within the live mode of an application will be counted as a hit. For example, submitting a form, editing a record, triggering a workflow action, clicking a button in a page, report actions etc. will be counted as hits.
  • Public users - Users who access published components of the application.

Dashboards inside Metrics:

The Metrics is neatly split into three different tabs to provide granular insights using specific KPIs: 

All usersUsersportal users, and public users.

UsersUsers, and public users. This includes developers who access the live mode of the application.

Portal users - Only Portal users.

  • User activity - Captures usage statistics of users and public users who access live mode of the application.
  • Portal user activityCaptures usage statistics of portal users who access portal of the application. 

Benefits of Metrics

  • Get unparalleled access to in-depth insights on users activity over applications in your Creator account.
  • Measure application engagement using various metrics, and use this data to identify trends and ensure efficient app usage.


Business Scenario & Illustration

Consider an organization that supplies industrial equipments, named 'Zylker'. With the help of Zoho Creator, they have created multiple applications like Leave Tracker, Employee Management, Stock Management, and Customer Management. Some of these applications are being used as Portals for the benefit of external stakeholders (like vendors) as well, and have been using this setup for a long period of time. 

When the Board member of Zylker asks the admin about the usage of applications, users, activities, and other details within Creator, the admin finds it tedious to gather the statistics from different sections of Creator specific to applications. Instead, the admin would appreciate it if all the stats were consolidated in a holistic view, as it would save his productive time, enabling him to quickly make informed decisions.


This is where the Metrics comes in handy. It helps optimize efficiency by giving administrators and the organization all the necessary information in a holistic view, making it easier to make more informed decisions. This results in maximum resource utilization and the ability to save time that would otherwise be spent collating data. These saved hours can then be redirected towards revenue-generating activities. 

Click here to learn the important points to remember when working with the Dashboard.



    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION








                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series


                                          • Digest


                                          • Functions


                                          • Meetups


                                          • Kbase


                                          • Resources


                                          • Glossary


                                          • Desk Marketplace


                                          • MVP Corner


                                          • Word of the Day


                                            Zoho Marketing Automation

                                              Zoho Sheet Resources

                                               

                                                  Zoho Forms Resources


                                                    Secure your business
                                                    communication with Zoho Mail


                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times


                                                      Carry your calendar with you
                                                      Anytime, anywhere




                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now




                                                                      Zoho TeamInbox Resources



                                                                              Zoho DataPrep Resources



                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW


                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now









                                                                                                      • Related Articles

                                                                                                      • Working with Metrics

                                                                                                        What Does This Page Cover? Learn the important points to be remembered when working with the dashboard. Learn more about the Metrics dashboard. Availability Metrics is available in the United States (.com), Europe (.eu), Australia (.au) and India ...
                                                                                                      • Understand Portal User Activity

                                                                                                        What Does This Page Cover? Learn about Portal User Activity Dashboard and how it makes it easier to analyze and monitor the usage statistics across portal users in a single platform. Learn more about the Metrics dashboard. Availability Metrics is ...
                                                                                                      • Understand Application Activity

                                                                                                        What Does This Page Cover? Learn about Application Activity Dashboard and how it makes it easier to analyze and monitor the usage statistics across applications in a single platform. Learn more about the Metrics dashboard. Availability Metrics is ...
                                                                                                      • Understand User Activity

                                                                                                        What Does This Page Cover? Learn about User Activity Dashboard and how it makes it easier to analyze and monitor the usage statistics across users in a single platform. Learn more about the Metrics dashboard. Availability Metrics is available in the ...
                                                                                                      • Understand panels

                                                                                                        Panels are a primary element of a page, that act as containers holding focussed information. They are movable containers that communicate information at a glance. Panels are: Simple: Minimalistic design with less non-functional content. Functional ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace

                                                                                                          Resources

                                                                                                          Videos

                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                          eBooks

                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                          Webinars

                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.



                                                                                                            Zoho Show Resources