Teamwork Desk connector references

Overview

Teamwork Desk streamlines your customer support and help desk operations. This connector allows you to automate ticketing workflows, track support requests, and manage customer interactions, ensuring efficient and organized service management.

Meta information

Connector	Teamwork Desk
Authentication type	Bearer token
API version	v2
Data centers	US, EU, IN, AU, CN, JP, CA, and SA
Applicable for	C5, C6
Website	https://www.teamwork.com/desk/
Privacy policy	https://www.teamwork.com/legal/privacy-policy/
API documentation	https://apidocs.teamwork.com/docs/desk
Categories	Customer support

Modules & actions

Module	Action	Description
Customers	Create Customer	To create a new customer
	Get all Customer	To get a paginated list of customers
	Get Customer	To get a specific customer by ID
	Update Customer	To update details of an existing customer
Tickets	Create Ticket	To create a new ticket
	Get all Tickets	To get a paginated list of tickets
	Get Ticket	To get a specific ticket by ID
	Update Ticket	To update details of an existing ticket

Where this connector can be used

Deluge

The actions mentioned above, under the Modules & actions section, can all be performed using Deluge workflows:

Task	Description
invokeURL	The Deluge invokeURL task can be used to access all Teamwork Desk APIs. For complete information on the APIs, visit the Teamwork Desk API doc.

Data sources

However, for integration forms and fields, only selected resources can be used. The table below indicates which modules within Teamwork Desk support the creation of various components, such as integration forms, reports, and more, in Creator.

Module	Integration field	Integration form	Integration report
Customers	✗	✓	✗
Ticket	✗	✓	✗