This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version.

Note: To enhance email deliverability, we have made authentication of custom domains mandatory. Emails sent from unauthenticated domains or public domains(like Gmail, Yahoo) will be rerouted through Zoho Creator's authenticated domains (notifications@mailer.zohocreatormail.com for paid users and notifications@trial.zohocreatormail.com for trial users). Learn more

The domain authentication process has two steps, which are listed below. You can also delete a domain.

• Verify a domain
• Authenticate a domain
• Deactivate a domain
• Delete a domain

Verifying a domain in Zoho Creator

Your domain is directly verified at the time of sender email verification. Once the sender email is verified, the domain's  Verification status  is marked as  Completed  in the  Domain Authentication  tab.

Note : Domains belonging to unverified emails will NOT be listed here. You will have to complete the sender email verification process to verify the domain. Learn how

Authenticating a verified domain in Zoho Creator:

1. Navigate to  Operations  on the left pane and select  Email Management  under  Applications .
   

   

2. Click the  Domain Authentication  tab.
   

   

3. Click  Validate  in the  domain details  card.
   

   

4. A  Domain Authentication  popup will appear. 
   

   

5. In the top right corner of the  SPK and DKIM records , click the  Copy  icon. You need to copy  SPF  and  DKIM records  from here and paste them into your domain provider's site's DNS settings. 
   

   The table below provides the format in which these records must be added to your Domain provider's DNS settings. 

    

   From Zoho Creator	Description	In  your domain provider's site
   SPF	Sender Policy Framework   When you send an email using  you@yourdomain.com  from Zoho Creator, the recipient servers refer the SPF records to check if the email sent from Zoho Creator is genuine. Some email servers reject the emails if there is a mismatch or if there are no valid SPF records for your domain. Generally, you can publish the SPF records as TXT records in the DNS Providers (Domain Registrars/ DNS Managers).	SPF records need to be pasted as follows: v=spf1 include:usermail.zohocreator.com ~all For  Multiple SPF  records: Multiple SPF records are not considered valid. If you need to use multiple email servers for your domain, you can update the details in the same SPF record instead of multiple entries. Update the SPF record with: include:usermail.zohocreator.com
   DKIM	Domain Keys Identified Mail DKIM is an authentication method that uses encryption with public and private keys, to validate whether emails are generated from the authorized servers, and are recognized and configured by the administrators of the sending domains. If DKIM is configured, the domain name identifier associated with each message is validated. If this DKIM validation fails, such emails are quarantined or rejected based on the conditions set by you when DKIM validation fails	DKIM records need to be pasted as provided below: Copy  the unique public DKIM Key generated in Zoho Creator. Paste  it in your Domain's DNS Manager (Domain registrar/ DNS Provider).

6. Click  Validate  after pasting the SPF and DKIM records in your domain provider's site. The DNS changes will be immediately updated and the Domain's Authentication status will change to  Completed . The  Status  will be set as  Active .
   

   

To deactivate a domain

Note: Only authenticated domains can be deactivated.

1. Toggle  the  Active/Inactive  button in the required domain's card to  deactivate  it.
   

   

2. To  activate  a domain again,  toggle  the  Active/Inactive  button.

To delete a domain

Note :

1. Deleting a domain will only remove the authentication done. The domain will still be listed.
2. To completely remove a domain from the listing, all verified emails belonging to that domain must be deleted.
   

1. Hover  over the required domain's card.
2. Click on the  vertical ellipsis  (three-dot) icon present at the top-right corner of the domain's card and click  Delete .
   

   

3. Click   the  Delete  button to confirm the delete request in the popup that appears.
   

   

Related Topics

• Understand sender email
• Configure sender emails