Manage domains in your Zoho Creator account | Zoho Creator Help

Manage domains in your Zoho Creator account

This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version.
Domains of the added  Sender Emails  are auto-fetched and listed under the  Domain Authentication  tab. The listing is done as shown in the image below.

The domain authentication process has two steps, which are listed below. You can also delete a domain.

Verifying a domain in Zoho Creator

Your domain is directly verified at the time of sender email verification. Once the sender email is verified, the domain's  Verification status  is marked as  Completed  in the  Domain Authentication  tab.

Note : Domains belonging to unverified emails will NOT be listed here. You will have to complete the sender email verification process to verify the domain. Learn how

Authenticating a verified domain in Zoho Creator:

  1. Navigate to  Operations  on the left pane and select  Email Management  under  Applications .

  2. Click the  Domain Authentication  tab.

  3. Click  Validate  in the  domain details  card.

  4. Domain Authentication  popup will appear. 

  5. In the top right corner of the  SPK and DKIM records , click the  Copy  icon. You need to copy  SPF  and  DKIM records  from here and paste them into your domain provider's site's DNS settings. 

    The table below provides the format in which these records must be added to your Domain provider's DNS settings. 

    From Zoho Creator Description In  your domain provider's site

    Sender Policy Framework  

    When you send an email using  from Zoho Creator, the recipient servers refer the SPF records to check if the email sent from Zoho Creator is genuine.

    Some email servers reject the emails if there is a mismatch or if there are no valid SPF records for your domain.

    Generally, you can publish the SPF records as TXT records in the DNS Providers (Domain Registrars/ DNS Managers).

    SPF records need to be pasted as follows:

    v=spf1 ~all

    For  Multiple SPF  records:

    Multiple SPF records are not considered valid.

    If you need to use multiple email servers for your domain, you can update the details in the same SPF record instead of multiple entries.

    Update the SPF record with:


    Domain Keys Identified Mail

    DKIM is an authentication method that uses encryption with public and private keys, to validate whether emails are generated from the authorized servers, and are recognized and configured by the administrators of the sending domains.

    If DKIM is configured, the domain name identifier associated with each message is validated.

    If this DKIM validation fails, such emails are quarantined or rejected based on the conditions set by you when DKIM validation fails

    DKIM records need to be pasted as provided below:

    1. Copy  the unique public DKIM Key generated in Zoho Creator.

    2. Paste  it in your Domain's DNS Manager (Domain registrar/ DNS Provider).
  6. Click  Validate  after pasting the SPF and DKIM records in your domain provider's site. The DNS changes will be immediately updated and the Domain's Authentication status will change to  Completed . The  Status  will be set as  Active .

To deactivate a domain

Note: Only authenticated domains can be deactivated.
  1. Toggle  the  Active/Inactive  button in the required domain's card to  deactivate  it.

  2. To  activate  a domain again,  toggle  the  Active/Inactive  button.

To delete a domain

Note :
  1. Deleting a domain will only remove the authentication done. The domain will still be listed.
  2. To completely remove a domain from the listing, all verified emails belonging to that domain must be deleted.
  1. Hover  over the required domain's card.
  2. Click on the  vertical ellipsis  (three-dot) icon present at the top-right corner of the domain's card and click  Delete .

  3. Click   the  Delete  button to confirm the delete request in the popup that appears.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series

                                          • Digest

                                          • Functions

                                          • Meetups

                                          • Kbase

                                          • Resources

                                          • Glossary

                                          • Desk Marketplace

                                          • MVP Corner

                                          • Word of the Day

                                            Zoho Marketing Automation

                                              Zoho Sheet Resources


                                                  Zoho Forms Resources

                                                    Secure your business
                                                    communication with Zoho Mail

                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times

                                                      Carry your calendar with you
                                                      Anytime, anywhere

                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now

                                                                      Zoho TeamInbox Resources

                                                                              Zoho DataPrep Resources

                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW

                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now

                                                                                                      • Related Articles

                                                                                                      • Domains in Zoho Creator

                                                                                                        1. What Does This Page Cover? Learn how adding verified domains can help you simplify the user onboarding process, create group aliases for email communication, and host your mailbox with Zoho Mail. This is one of the features offered in Zoho Creator ...
                                                                                                      • Manage Datasources

                                                                                                        Datasource is used to manage a module from a third party service in Creator with the help of the connection created linking the said service. This enables you to access data housed in an external service and use it in your Zoho Creator applications. ...
                                                                                                      • Manage Connections

                                                                                                        This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version. 1. What Does This Page Cover? Learn to manage the connections you have created for integrating other Zoho or third-party ...
                                                                                                      • Manage Application Summary

                                                                                                        The application summary page is a cumulative view of the application in Zoho Creator. This page serves as a common navigation point to branch out into various modules and perform actions relevant to those modules from here, and view the details ...
                                                                                                      • Custom Authentication in Zoho Creator

                                                                                                        This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version. 1. What Does This Page Cover? Learn how you can authenticate a third-party identity provider to allow your users to use ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace



                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.

                                                                                                            Zoho Show Resources