Note: This feature is subject to changes as we're constantly improving our services. Please check the release notes regularly for the latest information.

1. What Does This Page Cover?

Note: To improve email deliverability, we will be following Gmail's updated sender email policy starting from February 1, 2024. This means that Gmail addresses cannot be used as a sender address in the send mail tasks. Learn More

3. Setting up Email Analytics using ZeptoMail

3.1 Email Analytics Flow

4. See How to Configure    

4.1 Steps to enable ZeptoMail

1. Navigate to Operations under Manage. Click Email Management present under Applications.
   
   

2. In the Email Management section, choose Email Analytics. Click Configure ZeptoMail to start the association between ZeptoMail and Creator.
   
   

3. Creator verifies whether the email address of the super admin is associated with a ZeptoMail account.

• Click I understand, Create to create a new a ZeptoMail account and associate it with your Creator account. A new account will be created and associated if you aren't already a ZeptoMail user.
  
  
  

• If your email address is linked to a ZeptoMail account, then you can easily associate it with your Creator account by clicking I understand, Associate.
  
  
  

4. Review the mail agent details for your account and click Continue.
   
   
   
   
   

Note: To enhance email organization and grouping, Mail Agents are used. As part of the account association process, a new Mail agent called 'Creator Default' will automatically be assigned as the default option. However, if necessary, this default setting can be modified once the integration is successfully finalized. 

5. You need to add and verify all the domains present in the Domain Authentication tab of your Creator account to ZeptoMail.
   
   
   
   

If the domain of a sender email has DMARC enabled, the email will be imported in unverified state and can be enabled in ZeptoMail only if the domain is verified in ZeptoMail. The emails verified when DMARC is in disabled state will also be imported in an unverified state. 

6. Upon clicking Finish, ZeptoMail credits will be provided based on the plan on a monthly basis.
   
   
   

7. Once the association is completed, you can view the analytics by clicking the View Analytics button in the page.
   
   

   
   

Note: To send more than 100 emails per day, please complete the KYC process first in your ZeptoMail account.
8. After clicking the view analytics button you will be taken to the ZeptoMail page in a new tab.
   
                     
   From here, you can do the following:

• Email tracking: Enable email tracking to monitor open rates, click-through rates, and other recipient activities for your emails.
• Processed emails: Access logs of processed emails to track and monitor their delivery status and other relevant information.
• Webhooks: Utilize webhooks to receive real-time notifications and data updates for your email activities.
• Bounce addresses: Set up custom bounce addresses to handle bounced emails more effectively.

Note: Even after the association, your ZeptoMail and Creator accounts will continue to be standalone entities and you can visit ZeptoMail.com without hindrance.

 4.2 Steps to dissociate ZeptoMail  

1. Navigate to Operations under Manage.
   
   
   

2. Click Email Management under Applications and select the Email Analytics tab.
   
   

3. Click on System Integration as highlighted below.
   
   

1. You'll be taken to the respective system integrations page.

Alternately, you can also head over to the System Integration page present under Operations directly and select the card for ZeptoMail. 

4. In the ZeptoMail page, click on the Click here link to dissociate the existing ZeptoMail integration with your Creator account.
   
   

5. Click the Yes, Dissociate button in the popup that appears. If you wish to enable it back, you can follow the steps under steps to enable ZeptoMail.
   

1. For old users, when dissociating the following message will be shown- 
   
   

2. For new users, the following message will be shown-
   
   
   

• ZeptoMail can only be enabled by the super admin. Only the super admin will have the permission to the ZeptoMail account by default, other admins need to be added manually by super admin.
  
• You will switch to the credit-based email system once you have configured the ZeptoMail integration. Based on your existing price plans, the following credits will be made available:

• Standard plan: 1 credit per 5 users, with a maximum of 5 credits.
  
• Professional plan: 1 credit per 3 users, with a maximum of 10 credits.
  
• Enterprise plan: 1 credit per 2 users, with a maximum of 15 credits.
  

• The domains that have been verified in Creator so far will be invalid upon association with ZeptoMail and will need to be added and verified again.

5. Points to Note

• Even users on trial plans can enjoy the benefits of ZeptoMail. As part of the trial, they will be granted 1 credit to use within the system.
  
• After the association, you can manage domains from the ZeptoMail page where you can also view logs and reports for the Mail agent.
• ZeptoMail usage limit notifications will be sent to users who have a 'Post master' role. This can be disabled by the super admin from the ZeptoMail notification settings.
  
• If you are already a part of an organization, then you will not be able to configure Email Analytics for your account.
• Emails will not be sent if the new Mail agent is not associated with the email addresses used in the tasks, or if sender emails used as the "from" address are not linked to the Mail agent.
  
• The email sent from public domains or unverified domains will not be sent after the integration with ZeptoMail.
  
• The emails will be sent based on the emails addresses from the sender emails tab.
• Adding new email addresses, post integration with ZeptoMail, can be done only if the domain is verified in the ZeptoMail.
  

6. Related topics

• Understand Email Management
• Configure Sender Emails
• Authenticate your domain