Manage sender email addresses | Zoho Creator Help

Manage sender email addresses

This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version.

You can add email addresses to your Zoho Creator account and send emails from them upon verification.

To add a sender email

  1. Navigate to  Operations  on the left pane and select  Email Management  under  Applications .

  2. Click the  Sender Email  tab. This allows you to add  From addresses  for emails sent from your Creator app.
  3. To add an email,
    • If you’re adding a sender email for the first time, click Create New. A pop-up window will appear.

    • If you’ve already added sender email addresses, click  Add Email  at the top-right. A pop-up window will appear.

  4. In the  Add Email Address  pop-up, enter the  email address  that you want to add as a sender email, then click  Send Code. A  verification code  will be sent to this email address.

  5. Enter the verification code in the Verify Email Address pop-up and click Verify .

  6. The email address will appear in the Sender Email  tab, with the status as Verified.

  7. You don't need to verify a sender email immediately after adding it. It can also be done later. In this case, its status will be Unverified .
  8. Click on the horizontal ellipsis (three-dots) icon present at the right corner of the record to find the  Enter Code and Resend options. Click the required option and follow the steps from step 4 to complete verification.

To activate/deactivate an email address

Note : Only verified email addresses can be activated and inactivated.
  1. Navigate to Operations  on the left pane and select Email Management under Applications .
  2. Under the Sender Email  tab, every email address will have an Active/Inactive toggle button present next to it. All verified email addresses are ' Active ' by default.
  3. To deactivate an email address,  toggle  the  Active / Inactive  button.

    Note :
    • Only the active email addresses will be listed while configuring email tasks.
    • The Inactive email address cannot be used as the From address in the email tasks present in  Workflows Deluge script ,  Email form data , and  Customer portal.  If the Inactive email addresses are already configured in the four references, then they will throw an error.
    • If the email being made Inactive is the last email of the particular domain then the domain will also be deactivated. To activate the domain again, at least one verified email of that domain should be added.
  4. Click  yes, De-activate  in the popup. The email will now be deactivated.

To delete an email address

  1. Navigate to  Operations  on the left pane and select  Email Management  under  Applications .
  2. Under the  Sender Email  tab, click on the  horizontal ellipsis  icon (three dots) in the top-right corner of the record and click  Delete .

    Note :
    • The email address will be removed from all the mail tasks. This may cause errors when these tasks are executed. It is recommended to remove this email address as a sender from all mail tasks before deletion. When all the verified email addresses associated with a domain are deleted, the domain will also be removed from listing in the  Domain Authentication  tab. The domain authentication will also be removed.
    • Before deleting the email address, please make sure that it is not used as the  From address  in the email tasks present in Workflows, Deluge script, Form Properties, and Customer Portal. Click  Delete  in the  Confirm delete  popup.
    • To add and authenticate the domain again, you need to add at least one verified sender email from that domain.

Things to know

The number of sender emails that you can add is subject to your  subscription . This information is displayed near the bottom-right corner of the  Sender Email  tab.

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