Manage sender email addresses | Zoho Creator Help

Manage sender email addresses

This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version.

You can add email addresses to your Zoho Creator account and send emails from them upon verification.

To add a sender email

To improve email deliverability, we will be following Gmail's updated sender email policy starting from February 12024. This means that Gmail addresses cannot be used as a sender address in the send mail tasks. Learn More
  1. Navigate to  Operations  on the left pane and select  Email Management  under  Applications .

  2. Click the Sender Email  tab. This allows you to add  From addresses  for emails sent from your Creator app.
  3. To add an email,
    • If you’re adding a sender email for the first time, click Create New. A pop-up window will appear.

    • If you’ve already added sender email addresses, click  Add Email  at the top-right. A pop-up window will appear.

  4. In the  Add Email Address  pop-up, enter the  email address  that you want to add as a sender email, then click  Send Code. A  verification code  will be sent to this email address.

  5. Enter the verification code in the Verify Email Address pop-up and click Verify .

  6. The email address will appear in the Sender Email  tab, with the status as Verified.

  7. You don't need to verify a sender email immediately after adding it. It can also be done later. In this case, its status will be Unverified .
  8. Click on the horizontal ellipsis (three-dots) icon present at the right corner of the record to find the  Enter Code and Resend options. Click the required option and follow the steps from step 4 to complete verification.

To activate/deactivate an email address

Note : Only verified email addresses can be activated and inactivated.
  1. Navigate to Operations  on the left pane and select Email Management under Applications .
  2. Under the Sender Email  tab, every email address will have an Active/Inactive toggle button present next to it. All verified email addresses are ' Active ' by default.
  3. To deactivate an email address,  toggle  the  Active / Inactive  button.

    Note :
    • Only the active email addresses will be listed while configuring email tasks.
    • The Inactive email address cannot be used as the From address in the email tasks present in  Workflows Deluge script ,  Email form data , and  Customer portal.  If the Inactive email addresses are already configured in the four references, then they will throw an error.
    • If the email being made Inactive is the last email of the particular domain then the domain will also be deactivated. To activate the domain again, at least one verified email of that domain should be added.
  4. Click  yes, De-activate  in the popup. The email will now be deactivated.

To delete an email address

  1. Navigate to  Operations  on the left pane and select  Email Management  under  Applications .
  2. Under the  Sender Email  tab, click on the  horizontal ellipsis  icon (three dots) in the top-right corner of the record and click  Delete .

    Note :
    • The email address will be removed from all the mail tasks. This may cause errors when these tasks are executed. It is recommended to remove this email address as a sender from all mail tasks before deletion. When all the verified email addresses associated with a domain are deleted, the domain will also be removed from listing in the  Domain Authentication  tab. The domain authentication will also be removed.
    • Before deleting the email address, please make sure that it is not used as the  From address  in the email tasks present in Workflows, Deluge script, Form Properties, and Customer Portal. Click  Delete  in the  Confirm delete  popup.
    • To add and authenticate the domain again, you need to add at least one verified sender email from that domain.

Things to know

  1. The number of sender emails that you can add is subject to your subscription. This information is displayed near the bottom-right corner of the  Sender Email  tab.
  2. The emails will be sent based on the emails addresses from the sender emails tab.
  3. Adding new email addresses, post integration with ZeptoMail, can be done only once the domain is verified in the ZeptoMail.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Manage Email Analytics

                                                                                                                Note: This feature is subject to changes as we're constantly improving our services. Please check the release notes regularly for the latest information. 1. What Does This Page Cover? Learn how to manage email analytics and configure ZeptoMail for ...
                                                                                                              • Insert records through email

                                                                                                                Requirement When an email is received, content from the email is extracted and used to create records. Use Case The HR team sends an email to shortlisted candidates. Candidates can reply to the email with details that are extracted and added as ...
                                                                                                              • FAQs: Governance in Zoho Creator -Supported by Zoho Directory

                                                                                                                This page covers essential aspects of Zoho Creator, such as governance, Active Directory sync, multi-factor authentication, custom authentication, security policy, and domain verification, ensuring a secure and efficient business workflow. What is ...
                                                                                                              • Understand Email Management

                                                                                                                This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version. Email Management module in Zoho Creator requires three account level configurations: Sender Email Domain Authentication ...
                                                                                                              • Understand sending email notification

                                                                                                                Understand sending an email notification on form submission You can enable your users to automatically receive an email notification when they submit an entry through your form. Most importantly you can send this email from a different From address ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources