Understand Email Management
This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version.
What's a Sender Email?
Let's assume you have a retail store app built on Zoho Creator. You signed up for Zoho Creator using your personal email address, but you want to send emails from your app using a different email address, namely mymail@zylker.com. For this, you need to add mymail@zylker.com to your Zoho Creator account's Sender Email list and get it verified. Upon successful verification, you can use this email address as a From address to send emails from your app.
Add Email
Verify Email
What's Domain Authentication?
Domain authentication is a mechanism where a mail recipient's email service provider verifies that an email has come from a legitimate source.
For example, say you are adding a Sender Email address ' example@zylker.com'. However, the email is sent by 'zohocreator.com' on behalf of 'zylker.com'. This means that the receiver is receiving an email from two domains, zylker.com and creator.com. There is a chance for this email to be identified as a potential threat, sending an alarm to the recipient's email service provider that creator.com is being misused. In such circumstances, the email could be labeled as spam or could be blocked from reaching the recipient. This mishap can be avoided if the sender's domain is authenticated.
An authenticated domain provides an affirmation that the email does not pose any threat.
What happens in a Domain Authentication process?
Every time you add a new Sender Email Address to your Zoho Creator account, its domain is automatically listed in the Domain Authentication section with a 'Pending Authentication' status. This newly added domain needs to be authenticated using the Sender Policy Framework (SPF) and Domain Keys Identified Mail (DKIM) records.
- SPF : The receiver's email server verifies that the email has come from a trusted email server and that the email sender's details have not been modified.
- DKIM : The receiver's email server validates whether the emails are generated from authorized servers that are configured by the administrators of the sender's domain.
Copy and paste Creator's SPF and DKIM records in the DNS settings of your domain, then click Validate to get it authenticated. When this process is complete, the domain authentication status will automatically be changed to '
Completed
'. When you send an email, your recipient will verify the records and grant permission for Creator to be able to send on your behalf.
What's Email Analytics?
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