Understand Email Management | Zoho Creator Help

Understand Email Management

This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version.
Email Management module in Zoho Creator requires three account level configurations:

What's a Sender Email?

Sender Email  in Zoho Creator refers to the 'From' address used in the automated email notifications sent from your Zoho Creator application. Other than the app admin's email address or the logged-in user's email address, you can have a different personalized email address to send mail from your Zoho Creator app. You can add these custom email addresses from your Zoho Creator account's setup page. Following a small verification procedure, your custom email addresses will be made available for sending emails from your app.
Let's assume you have a retail store app built on Zoho Creator. You signed up for Zoho Creator using your personal email address, but you want to send emails from your app using a different email address, namely mymail@zylker.com . For this, you need to add mymail@zylker.com to your Zoho Creator account's Sender Email list and get it verified. Upon successful verification, you can use this email address as a  From address  to send emails from your app.

 Email received

Add Email

Verify Email

Use as Sender's Address

What's Domain Authentication?

Authentication is a sender identification system that protects email senders (your Zoho Creator application) and their recipients from spam, forgery, and phishing. It provides a trackable identifier that shows your recipient's internet service provider that you're a legitimate sender and helps your emails arrive in their inbox. Any unauthenticated email, no matter how legitimate the content and sender are, runs the risk of ending up in the recipient's spam folder.

Domain authentication is a mechanism where a mail recipient's email service provider verifies that an email has come from a legitimate source. 

For example, say you are adding a Sender Email address ' example@zylker.com '. However, the email is sent by 'zohocreator.com' on behalf of 'zylker.com'. This means that the receiver is receiving an email from two domains,  zylker.com  and  creator.com . There is a chance for this email to be identified as a potential threat, sending an alarm to the recipient's email service provider that creator.com is being misused. In such circumstances, the email could be labeled as spam or could be blocked from reaching the recipient. This mishap can be avoided if the sender's domain is authenticated.

An authenticated domain provides an affirmation that the email does not pose any threat.


What happens in a Domain Authentication process?

Every time you add a new  Sender Email Address  to your Zoho Creator account, its domain is automatically listed in the Domain Authentication section with a 'Pending Authentication' status. This newly added domain needs to be authenticated using the  Sender Policy Framework (SPF) and Domain Keys Identified Mail (DKIM)  records. 

  • SPF : The receiver's email server verifies that the email has come from a trusted email server and that the email sender's details have not been modified.
  • DKIM : The receiver's email server validates whether the emails are generated from authorized servers that are configured by the administrators of the sender's domain. 

Copy and paste  Creator's SPF and DKIM records in the DNS settings of your domain, then click  Validate  to get it authenticated. When this process is complete, the domain authentication status will automatically be changed to ' Completed '. When you send an email, your recipient will verify the records and grant permission for Creator to be able to send on your behalf.

What's Email Analytics?

Email Analytics is a powerful tool under Operations that provides actionable information with a wide range of statistics to help you make better business decisions. It offers comprehensive email tracking, log and report tracking, and recipient activity tracking and more. Users can easily view logs and track their emails' status, enabling them to see their delivery progress in real-time. Additionally, users can configure webhooks to receive notifications on email openings and link clicks to gain a better understanding of their recipients' engagement and overall email performance. Furthermore, users can set up their own custom bounce addresses to better understand and address their delivery issues. Email Analytics provides users with a comprehensive view of their email strategies, bounce categories, and recipient activity, as well as the ability to generate custom reports over a six-month period. These features enable users to make more informed decisions and improve their overall email performance.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com



                          Manage your brands on social media

                              Zoho Marketing Automation

                                Zoho Sheet Resources


                                    Zoho Forms Resources

                                      Secure your business
                                      communication with Zoho Mail

                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times

                                        Carry your calendar with you
                                        Anytime, anywhere

                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now

                                                        Zoho TeamInbox Resources

                                                                Zoho DataPrep Resources

                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW

                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now

                                                                                          • Related Articles

                                                                                          • Understand sending email notification

                                                                                            Understand sending an email notification on form submission You can enable your users to automatically receive an email notification when they submit an entry through your form. Most importantly you can send this email from a different From address ...
                                                                                          • Setup Email Management

                                                                                            This document provides a brief understanding of how the email management section of the Zoho Creator 5 is realigned in Creator 6. Current: Email Management is associated with Configuring Sender Email and Domain Authentication. Sender Email is the ...
                                                                                          • Understand email field

                                                                                            Understand email field The email field enables your users to enter a valid email address. It validates if the email address entered is in the format: example@domain.com Below is how an email field looks on a form: When a user accesses from a web ...
                                                                                          • Understand Operations

                                                                                            Overview Operations helps to manage various functions for the Solutions and their components efficiently from one place. T hese operations can be used to perform actions such as backing up your data, enabling troubleshooting to resolve issues, or ...
                                                                                          • Understand users

                                                                                            This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version. Zoho Creator is a unified platform which helps create different solutions like Applications, BI & Analytics and Integration ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace



                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                              Zoho Show Resources