Verify Custom Domain of Portal
This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version.1. Domain Verification
Domain verification for a custom portal can be done through three methods:
- Add a CNAME (Canonical Name) record in the custom domain's DNS (Domain Name System).
- Add a TXT (Text) record in the custom domain's DNS.
- Add an HTML file in the custom domain's web server.
1.1. CNAME Record
1. Click Portal under the Deploy section.
2. Click on the required portal from the displayed list if you've already created portals. If not, create a portal with a custom domain before continuing.
3. Click Verify to authenticate the domain.
The Domain Verification pane will slide in from the right and you'll land in the Add CNAME tab by default.
4. Access your domain's DNS in a new tab or window of your web browser.
Note: DNS records may be present in pages named "DNS Manager", "DNS Control Panel", or "Advanced DNS Editor".
5. Add a DNS record of type CNAME:
- Copy the value shown under Name/Host/Alias/CNAME in the Domain Verification pane, then paste it in the DNS's CNAME record.
- Copy the value shown under Value/Points To/Destination/CNAME in the Domain Verification pane and paste it in the DNS's CNAME record.
- Optionally, set the TTL (Time to Live) to 300 seconds or the minimum value that your domain registrar recommends.
6. Add another DNS CNAME record with the host name 'www' and point it to the Value/Points To/Destination/CNAME value.
Note:
- The admin or super admin must point the CNAME Records according to their DCs:
- US - creator.cs.zohohost.com
- EU - creator.cs.zohohost.eu
- CN - creator.cs.zohohost.com.cn
- IN - creator.cs.zohohost.in
- AU - creator.cs.zohohost.com.au
- JP - creator.cs.zohohost.jp
- CA - creator.cs.zohohost.ca
- SA - creator.cs.zohohost.sa
- If the custom domain contains a subdomain, add another DNS record of type CNAME for the subdomain. For example, assume that the custom domain is home.zylker.com. Add new CNAME record for the subdomain by giving the host name as home and paste the value shown under Value/Points To/Destination/CNAME as its value.
7. Ensure that this CNAME is in effect in your domain's DNS. Switch back to the Domain Verification pane, then click Verify. Upon successful verification, you'll see a pop-up with the message Domain verified successfully.
1.2. TXT record
1. Click Portal under the Deploy section.
2. Click on the required portal from the displayed list if you've already created portals. If not, create a portal with a custom domain before continuing.
3. Click Verify to authenticate the domain.
4. Select Add TXT in the Domain Verification pane.
5. Access your domain's DNS in a new tab or window of your web browser.
Note: DNS records may be present in pages named "DNS Manager", "DNS Control Panel", or "Advanced DNS Editor".
6. Add a DNS record of type TXT:
- Copy the value shown under Name/Host/Alias/TXT in the Domain Verification pane and paste it in the DNS's TXT record.
- Copy the value shown under Value/Points To/Destination in the Domain Verification pane and paste it in the DNS's TXT record.
- Optionally, set the TTL (Time to Live) to 300 seconds or the minimum value that your domain registrar recommends.
7. Ensure that this TXT is in effect in your domain's DNS. Switch back to the Domain Verification pane, then click Verify. Upon successful verification, you'll see a pop-up with the message Domain verified successfully.
1.3. HTML file
1. Click Portal under the Deploy section.
2. Click on the required portal from the displayed list if you've already created portals. If not, create a portal with a custom domain before continuing.
3. Click Verify to authenticate the domain and select Add File in the Domain Verification pane.
4. Click verifydomain.html to download the HTML verification file. The content of the file will vary for each domain and is usually a unique string of numbers.
5. Access your domain's web server in a new browser tab and create a folder named 'zcp' inside the web server's root folder.
6. Upload the HTML verification file in the zcp folder.
7. Confirm the HTML verification file by visiting "http://<your_hostname>/zcp/verifydomain.html". You should be able to view the code.
8. Switch back to the Domain Verification pane, then click Verify. Upon successful verification, you'll see a pop-up with the message Domain verified successfully.
2. SSL Verification
SSL verification examines the validity of a SSL certificate, checks if it is legitimately issued by a trusted authority, and if it correctly encrypts data for secure communication between a client and server. Please write to support@zohocreator.com to request SSL certificate installation for the custom domain URL of your portal and the team will assist accordingly.
3. Related Topics
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Understand custom domain in portal
This help page applies to the C6 version. Help page for the C5 version can be found here. Check your current version. The domain is the string that is entered into the address bar and helps identify a source on the internet. An example of domain name ...Setting up custom domain in portal
This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version. To set up custom domain: Click Portal under the Deploy section. A list of portals will be displayed. Click on the required ...Limitations: Portals
General Portals with custom domain name may not work in lower versions of IE (i.e) IE versions below 11.0. Since portal is specific to the Creator application, the Sign up option is not available in the Zoho Creator Portal iOS app and rebranded ...Understand portal
This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version. A Portal is a great way for an organization to allow its external users to log in to their dedicated internal system and ...Setting up a portal
This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version. To set up a portal: Click Portal under the Deploy section. Click +Create. The Create portal page slides in from the right ...
New to Zoho LandingPage?
Zoho LandingPage Resources