Understand Record Comments

Understand Record Comments

What Does This Page Cover?

Learn about record comments and how your application users can read comments as well as add new comments to records.
Note: Record comments is only applicable to List Report.
i.e. Users can only read and write comments to records in list report.


  1. Record comments can be managed (viewed and edited) in all plans of Creator. 
  2. Record comments can be managed(give other users permissions) by the super admin, admins, and developers while other users can access, view, and edit the comments depending on their permissions.


Record comments let users discuss and share information about entries inside a report. It's a simple way to communicate, add context to the data and foster collaboration.

Record Comments in Creator

Record comments let users add and see comments in a record's detail view. Admins decide who can read and write comments by setting permissions for shared users. Replies to record comments can be threaded conversations.

Permissions for Record Comments

Permissions for record comments are part of the over all permissions of each module. Admins and super admins have permissions to read and write comments by default. Learn more about permissions.

There are two permissions that the admin user can assign: Read Comments and Write Comments.
  1. Read comment: Enables users to view the comments that are in the record.
  2. Write comment: Enables users to add and view comments in the record.

Tagging Users in Record Comments

When a user is tagged in a comment, there are three possible scenarios based on their permissions:
  1. Tagging a user without record access will send them a notification, although they won't be able to view the comment on the record. In such cases, the user will have to reach out to the admin for access
  2. Users with read only access can view comment threads in records, but cannot reply or participate in the thread conversation.
  3. Users with both read and edit permission will be able to view and participate in the thread.


To let users comment on records, make sure to set up their permissions. Define these permissions to decide whether they can only read comments or also write and add their own.

See How It Works

Use Cases

  1. Imagine a Delivery Management app with different sections like Product, Stock, Delivery, Customer, and Status. Admins control who has access to what in the application, allowing product supervisors and delivery persons to view and comment on the delivery status, which improves collaboration.
  2. In another scenario, a Task Management app has a Project Timeline. When you enable comments, everyone with access can comment on the whole project timeline. This enables easy communication for better collaboration!
Navigate to the detail view of a record to add comments and view the added comments.

Points to Note:

  1. Users can only delete the comments that they have added.
  2. Admins and super admins can delete any comment in the record or all the comments in a thread.
  3. You can manage your notifications from record comments in Notification Preferences.
  1. Configure Record Comments
  2. List Report

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series

                                          • Digest

                                          • Functions

                                          • Meetups

                                          • Kbase

                                          • Resources

                                          • Glossary

                                          • Desk Marketplace

                                          • MVP Corner

                                          • Word of the Day

                                            Zoho Marketing Automation

                                              Zoho Sheet Resources


                                                  Zoho Forms Resources

                                                    Secure your business
                                                    communication with Zoho Mail

                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times

                                                      Carry your calendar with you
                                                      Anytime, anywhere

                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now

                                                                      Zoho TeamInbox Resources

                                                                              Zoho DataPrep Resources

                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW

                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now

                                                                                                      • Related Articles

                                                                                                      • Manage Record Comments

                                                                                                        What Does This Page Cover? Learn how to configure record comments and set permissions to view and edit comments for users. Head over to the record comments page if you need a refresher before proceeding. Note: Record comments are only applicable to ...
                                                                                                      • Understand Permissions

                                                                                                        What Does This Page Cover? Learn how you can define unique permission sets such as Read, Write, or customized ones that decide on how different users can access the records. Availability Permissions can be accessed in all plans of Creator. Addition ...
                                                                                                      • Understand record event in form workflow

                                                                                                        When you create a workflow to be trigged while using a form, you need to specify the event of record at which the workflow has to run. There are four events that occur in a record when a workflow can be run. They are: When a record in created: The ...
                                                                                                      • Understand Canvas layout designer

                                                                                                        1. What Does This Page Cover? Learn about how you can use Canvas layout builder in Creator to design the detailed view layout of your records, corresponding to your business requirements. 2. Availability This help page is for users in Creator 5 and ...
                                                                                                      • Understand add record action

                                                                                                        The Add Record action in data access of workflows is a variant of the same action in deluge script. In the latter, you need to create the code for adding a record in the script builder. Instead, you can use the predefined action available When you ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace



                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.

                                                                                                            Zoho Show Resources