FAQs: Sending Email Notification - On Successful Submission
This page covers effectively managing email notifications for form submissions, including customization, verification, and optimizing communication channels.
What is email notification on form submission, and how can I enable it?
Email notification on form submission allows users to automatically receive emails when they submit a form entry. You can enable this feature by checking the "Send Email Notification" checkbox in the form builder's Properties section.
Who all can set up email notifications?
The super admin, admins, and a user with edit permission for the form will be able to set up email notifications.
Can I customize the email notifications that users receive upon form submission?
Yes, you can customize email notifications. Click Customize near Send Email Notification.
You can set the sender's email address, recipient addresses (To, Cc, Bcc, Reply-to), email subject, and message content. You can even include user-submitted data and use templates to format the email. Learn more about customizing email notifications.
How can I set the sender's email address for the notification email?
The sender email address can be any one of the following:
- Admin's email address,
- Logged-in user's email
- a verified email address
Learn more about setting up the sender's email address.
Can I include user-submitted data in the email's subject and message?
Yes, you can include user-submitted data in the email's subject and message. This allows you to personalize the email content based on the data entered by users in the form.
What are the options for including additional recipients in the email notification?
You can include additional recipients using the To, CC, BCC, and Reply-to fields. You can use admin user's email, logged-in user's email, or the email address entered in a specific form field.
Can I send emails from a different address than the one I signed up with?
Yes, you can send emails from a different email address but only after verifying the email address. Once verified, the address is added as a Sender Email in your account and can be used across apps in your Zoho account, including send mail tasks in Creator apps.
How can I verify an email address before using it in the notification?
To verify an email address, follow the steps outlined in the Verify email addresses section. You'll receive a verification code via email, and upon successful verification, the address will be listed as a "Verified Email Address."
How can I manage the sender email addresses in my account?
To manage sender email addresses in your account, follow these steps:
- Verify Email Addresses: Before using a different email address to send emails, make sure to verify it to confirm ownership and consent. Once verified, it will be added as a Sender Email in your account.
- Access Sender Email Management: Learn how to manage sender email addresses in your account. This includes viewing, adding, or deleting them as needed.
Learn how to verify email addresses and manage sender email addresses in your account.
Note: The availability of this feature and the number of sender email addresses you can add may vary depending on your subscription plan.
Is there a limit to the number of email notifications I can send?
The number of email notifications you can send depends on your subscription plan. Refer to the usage details to understand the limits associated with your plan.
Can I use verified email addresses in other apps and tasks?
Yes, once an email address is verified, you can use it across all apps in your Zoho account. This includes using verified email addresses in various tasks, including send mail tasks in your Creator apps.
What happens if I try to enable email notification without verifying the admin's email address?
Email notification can only be enabled if the admin's email address is verified. Verifying the admin's email address is essential for the proper functioning of email notifications.
How can sending email notifications be useful?
Sending email notifications is a valuable feature that keeps users informed about form submissions in real-time. By customizing email settings, including sender and recipient addresses, and incorporating user-submitted data, you can ensure effective communication and prompt responses.
It's essential to verify the admin's email address for security purposes and consider subscription limitations for the number of email notifications allowed. This feature enhances efficiency and collaboration within your application.
For example, a customer support form submission triggers an email notification to the support team, providing details like the user's query and contact information. This ensures timely responses and improves overall communication efficiency.
What IDs can be used in To, CC, and BCC?
You can set the To, Cc, Bcc, and Reply-to email addresses with one or all of the following:
- The admin user's email address
- The logged-in user's email address
- The email address that the user enters in an email field in that form
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