Disable Custom Actions after n times

Disable Custom Actions after n times

Requirement 

A custom action on a report has to be disabled after it is triggered three times.

Use Case 

We have an app to maintain customer invoices. After an invoice is created, the staff can email the invoice to the customer with the click of a button. However, to avoid sending multiple emails, the button has to be disabled if it is clicked three times, which means a maximum of three emails can be sent for each customer.

Steps to follow 

1. Create two forms with the following details:
Form
Form Link Name
Field Type
Field Name
Field Link Name
Customers
Customers
Name
Customer Name
Customer_Name
Email
Customer Email
Customer_Email
Invoices
Invoices
Lookup(Customers)
Customer
Customer
Date
Invoice Date
Invoice_Date
Subform
  • Single Line
  • Number
Order
  • Product
  • Quantity
Order
  • Product
  • Quantity
 
 
Currency
Total Amount
Total_Amount
 
 
Number
Number of emails sent
Number_of_emails_sent
 
The Number of emails sent field is used to disable the button once the limit is reached. Set an initial value 0 to it.

2. Let's disable the Number of emails sent field so that it cannot be edited manually. Create a workflow with the following details.

3. Click Add New Action and select Disable fields. Next, select the field Number of Emails sent.               

4. Now, let's create an invoice template that needs to be sent to the customers. Navigate to Settings > Record Templates, and create a record template by selecting From a template.

5. Select the first template under Invoices.

6. Select the base form as Invoices as displayed below, and name it 'Invoice'.
 
We have made minor changes to the template and created the following template.

7. Next, let's add an action item that will help us send emails on the click of a button. Select All Invoices report, and click + under Quick View > Actions.

8. Create an action item with the following details. Click CREATE WORKFLOW.

9. Click Add New Action, then select Deluge Script.

10. Click Create your own, then save the following script.
  1. // Increment the Number_of_emails_sent field so that it can be used as counter till its value reaches 3
  2. input.Number_of_emails_sent = input.Number_of_emails_sent + 1;
  3. // Fetch the email address of the customer to which the invoice will be sent
  4. customer_record = Customers[ID = input.Customer];
  5. customer_email=customer_record.Customer_Email;
  6. // Send an email to the fetched email address with the invoice template
  7. sendmail
  8. [
  9. from :zoho.adminuserid
  10. to :customer_email
  11. subject :"Zylker invoice"
  12. message :"Please find the invoice for your recent purchase"
  13. Attachments :template:Invoice:Invoices input.ID as PDF
  14. ]

15. Click CREATE to save the action item with the script.

16. Now, we will list the action item in the report. Click All Invoices report > Configure Fields for Web.


17. Click + Add Fields and select the Send Email button.

The button will now be listed in the Invoices report.

See how it works         

 

Points to note  


    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION






                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          Offline Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal

                          Form Designer HR

                          Card Forms Food
                          Assign Forms Photography

                          Translate Forms Real Estate
                          Electronic Forms

                          Notification Emails for Forms Alternatives
                          Holiday Forms Google Forms alternative 
                          Form to PDF Jotform alternative





                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Update a form using custom action (from another form's report)

                                                                                                                Requirement   Update a form using a custom action configured in another form's report. Use Case In an engineering college student management application, a student may withdraw at any time of the academic year. Whenever a student applies for ...
                                                                                                              • Display custom action button for specific records

                                                                                                                Requirement   The custom action button in a report should be visible only for certain records, based on a condition. Use Case   An asset request app lets employees raise requests for gadgets or machines. While filling the form, employees can specify ...
                                                                                                              • Update an existing record using stateless forms

                                                                                                                Requirement   Use details specified in a stateless form to modify records in the main form. Use Case   In an order management system, a customer has placed an order and wants to cancel it. The administrators allow for cancellation by accepting the ...
                                                                                                              • Custom card layout for e-commerce app

                                                                                                                Requirement Display products in a card layout with a button to add required products to a cart. Use Case An e-commerce business uses an order management app to process orders. Products need to be displayed in a card layout with product images, and ...
                                                                                                              • Hotel management

                                                                                                                This app has been published in accordance with Marketplace review process. For pricing details, you can refer to this page. Category - Hospitality Vendor - Zoho Corporation Pricing - Free Overview Say goodbye to thick registry books and run your ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources