What actions can a light agent perform in Desk?
- View tickets, accounts, contacts, articles, activities, reports, and dashboards.
- View Company, Products, Personal Settings (except signature), and Support Contract details under Setup.
- Leave private comments in tickets, contacts, accounts, activities, and articles.
- View and customize their profile information.
- Belong to groups and receive group notifications.
- Export module data using the Import/Export function under Setup.
- View all custom views and create a private view that only they can see.
- Receive alerts through automation and on ticket escalation.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
All-in-one knowledge management and training platform for your employees and customers.
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
How do I add a light agent in Desk for Zoho CRM Plus?
1. Access the Desk application in Zoho CRM Plus. 2. Click the Setup icon on the top bar. 3. Click Agents under Users and Control in the Setup landing page. 4. Click New Agent in the top-right corner of the Agent List page. You can also click the ...Who are light agents in Desk?
Light agent is a profile which restricts the permission of users in Desk. It can be assigned to users who are not part of the customer support team. Light agents can support full-time agents by adding private comments to their tickets, which can only ...Zoho CRM Plus - Getting started guide for Marketing teams
A day in the life of a marketer involves diverse responsibilities. Zoho CRM Plus has all it takes for your marketing teams to reach out to your prospects with the right messages, build a strong social media presence, and get meaningful returns on ...Getting started guide for Zoho CRM Plus Admins
When you sign up for any application, there are always key user details you need to enter during the setup phase. When you set up a CRM Plus account for your organization as an administrator, you will need to enter some general information about your ...What actions can I take in Zoho CRM Plus if I purchase online?
If you purchase online, you will be able to perform the following from Zoho CRM Plus: Purchase add-ons Change your support plans Upgrade to Premium or Enterprise support Change your support plans from monthly to yearly payment