What is the ENTERPRISE SUPPORT plan in Zoho CRM Plus?

What is the ENTERPRISE SUPPORT plan in Zoho CRM Plus?

Our Enterprise Support plan is a comprehensive paid support plan that gives you access to 24/7 support assistance via email, live chat, telephone, and the Zoho CRM Plus community with a maximum response time of one hour. You will be assigned a dedicated Technical Account Manager to help you get the most out of your Zoho CRM Plus account and you will also provide you with quarterly reports on your account usage. This plan is available to customers with more than 25 user licenses.

Here's what is included with the enterprise support plan for Zoho CRM Plus:
  

Features 

Enterprise support

Availability

Customers with more than 25 users

Cost

25% of the license fee

Subscription period

Yearly subscription

Response time

1 hour

Phone support

24x7

Live chat support

24x7

Dedicated customer relationship manager

Yes

Onboarding support

Yes

1-on-1 session 

Yes

Quarterly report [feature usage and feature recommendations]

Yes



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