The premium support plan is one of our additional paid support plans. Users get access to technical product assistance 24 hours a day, 5 days a week across all channels: live chat, phone, email, or the Zoho CRM Plus Community, along with onboarding support and dedicated 1-on-1 sessions with our product experts.
Here's what is part of our Premium support plan for Zoho CRM Plus:
Features | Premium support |
Availability | All paid customers |
Cost | 20% of the license fee |
Subscription period | Yearly or monthly |
Response time | 3 hours |
Phone support | 24x5 |
Live chat support | 24x5 |
Dedicated customer relationship manager | No |
Onboarding support | Yes |
1-on-1 session | Yes |
Quarterly report [feature usage and feature recommendations] | No |