What is the PREMIUM SUPPORT plan in Zoho CRM Plus?

The premium support plan is one of our additional paid support plans. Users get access to technical product assistance 24 hours a day, 5 days a week across all channels: live chat, phone, email, or the Zoho CRM Plus Community, along with onboarding support and dedicated 1-on-1 sessions with our product experts.

Here's what is part of our Premium support plan for Zoho CRM Plus:

Features	Premium support
Availability	All paid customers
Cost	20% of the license fee
Subscription period	Yearly or monthly
Response time	3 hours
Phone support	24x5
Live chat support	24x5
Dedicated customer relationship manager	No
Onboarding support	Yes
1-on-1 session	Yes
Quarterly report [feature usage and feature recommendations]	No

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