What is the PREMIUM SUPPORT plan in Zoho CRM Plus?
The premium support plan is one of our additional paid support plans. Users get access to technical product assistance 24 hours a day, 5 days a week across all channels: live chat, phone, email, or the Zoho CRM Plus Community, along with onboarding support and dedicated 1-on-1 sessions with our product experts.
Here's what is part of our Premium support plan for Zoho CRM Plus:
Features | Premium support |
Availability | All paid customers |
Cost | 20% of the license fee |
Subscription period | Yearly or monthly |
Response time | 3 hours |
Phone support | 24x5 |
Live chat support | 24x5 |
Dedicated customer relationship manager | No |
Onboarding support | Yes |
1-on-1 session | Yes |
Quarterly report [feature usage and feature recommendations] | No |