What is the PREMIUM SUPPORT plan in Zoho CRM Plus?

What is the PREMIUM SUPPORT plan in Zoho CRM Plus?

The premium support plan is one of our additional paid support plans. Users get access to technical product assistance 24 hours a day, 5 days a week across all channels: live chat, phone, email, or the Zoho CRM Plus Community, along with onboarding support and dedicated 1-on-1 sessions with our product experts.

 Here's what is part of our Premium support plan for Zoho CRM Plus:
 

Features 

Premium support

Availability

All paid customers

Cost

20% of the license fee

Subscription period

Yearly or monthly

Response time

3 hours

Phone support

24x5

Live chat support

24x5

Dedicated customer relationship manager

No 

Onboarding support

Yes

1-on-1 session 

Yes

Quarterly report [feature usage and feature recommendations]

No



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