How does the per-user licensing work?

Your CRM Plus user license is based on all ten associated applications. For example, let's say you purchased 5 user licenses for CRM Plus. You then activated applications within CRM Plus based on the users' needs. The table below lists the applications you have assigned to these 5 users.

User Email ID	CRM	Campaigns	Desk	Survey	SalesIQ	Social	Reports	Projects
user1@zohocorp.com	Yes	No	Yes	No	Yes	Yes	Yes	No
user2@zohocorp.com	Yes	Yes	No	Yes	No	No	No	No
user3@zohocorp.com	No	Yes	Yes	Yes	No	Yes	No	Yes
user4@zohocorp.com	No	No	Yes	No	Yes	No	No	Yes
user5@zohocorp.com	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes

You can see that Zoho CRM is only activated for User1, User2, and User5. If you wish to activate Zoho CRM for User3 or User4, you can edit their access without requiring any additional licenses.

However, if you do not want to give these users access, but instead want to give access to another new user, you will have to purchase an additional user license.

Each unique login, regardless of the number of applications used in CRM Plus, is considered a user license. This means that a user with access to only one application is still counted the same as a user with access to all of the applications in Zoho CRM Plus. Each user requires a separate license.

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Interactive Forms	Workplace	Data Collection App
CRM Forms	Customer Service	Forms for Solopreneurs
Digital Forms	Marketing	Forms for Small Business
HTML Forms	Education	Forms for Enterprise
Contact Forms	E-commerce	Forms for any business
Lead Generation Forms	Healthcare	Forms for Startups
Wordpress Forms	Customer onboarding	Forms for Small Business
No Code Forms	Construction	RSVP tool for holidays
Free Forms	Travel	Features for Order Forms
Prefill Forms	Non-Profit	Forms for Government
Intake Forms	Legal	Mobile App
Form Designer	HR	Mobile Forms
Card Forms	Food	Offline Forms
Assign Forms	Photography	Mobile Forms Features
Translate Forms	Real Estate	Kiosk in Mobile Forms
Electronic Forms	Insurance
Drag & drop form builder
Notification Emails for Forms	Alternatives	Security & Compliance
Holiday Forms	Google Forms alternative	GDPR
Form to PDF	Jotform alternative	HIPAA Forms
Email Forms	Wufoo alternative	Encrypted Forms
Accessible Forms	Typeform alternative	Secure Forms
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Related Articles
How can I reduce my user licenses in CRM Plus?
You can reduce the number of user licenses in your subscription from the Manage Zoho CRM Plus Subscription page. Click this link and follow the steps to reduce the number of user licenses.
How can I add additional user licenses in CRM Plus?
You can add additional user licenses in CRM Plus from the Manage Zoho CRM Plus Subscription page. Follow the steps given in this link to purchase additional user licenses.
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A user can be part of only one CRM account. To add this user, the user has to close his/her CRM account. After the account is closed, you can add this user in CRM.
I have deactivated an existing user's account and invited a new user in the same application in Zoho CRM Plus. What will happen to the service information in my existing user's account? Will I lose any data?
All the service information from your existing user's account can be assigned to the new user in CRM Plus. 1. Log on with the existing user's login credentials and go to accounts.zoho.com. 2. Click My Profile Info, and then click Email Address ...
I had invited a user in CRM Plus a couple of weeks ago. Since the link in the email has expired, the user is not able to accept the invite. Can I resend the invitation to this user?
If the user fails to accept your invitation within seven days, the link to accept the invite will expire. You can reinvite the user so that they can receive the new email invite.