How does the per-user licensing work?

Your CRM Plus user license is based on all ten associated applications. For example, let's say you purchased 5 user licenses for CRM Plus. You then activated applications within CRM Plus based on the users' needs. The table below lists the applications you have assigned to these 5 users.

User Email ID	CRM	Campaigns	Desk	Survey	SalesIQ	Social	Reports	Projects
user1@zohocorp.com	Yes	No	Yes	No	Yes	Yes	Yes	No
user2@zohocorp.com	Yes	Yes	No	Yes	No	No	No	No
user3@zohocorp.com	No	Yes	Yes	Yes	No	Yes	No	Yes
user4@zohocorp.com	No	No	Yes	No	Yes	No	No	Yes
user5@zohocorp.com	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes

You can see that Zoho CRM is only activated for User1, User2, and User5. If you wish to activate Zoho CRM for User3 or User4, you can edit their access without requiring any additional licenses.

However, if you do not want to give these users access, but instead want to give access to another new user, you will have to purchase an additional user license.

Each unique login, regardless of the number of applications used in CRM Plus, is considered a user license. This means that a user with access to only one application is still counted the same as a user with access to all of the applications in Zoho CRM Plus. Each user requires a separate license.

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You can reduce the number of user licenses in your subscription from the Manage Zoho CRM Plus Subscription page. Click this link and follow the steps to reduce the number of user licenses.
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