SalesInbox

SalesInbox

SalesInbox is an intelligent tool for email, which seamlessly integrates with Zoho CRM to combine email and CRM information in one place. SalesInbox automatically populates work email into the respective columns based on CRM data, which helps in keeping mailboxes organized for salespeople. Learn more

For example, support teams are likely to receive emails concerning widely different issues. They could be work emails concerning product issues, feedback, subscription questions, or they could be general admin emails that are sent to the whole organization. SalesInbox, with the help of Kanban view settings, helps segregate emails from different contexts into separate columns.

Let's say that Zylker receives an inquiry mail from a potential lead who is interested to buy their product.

The agent who reads this email can quickly add this lead as a direct contact in CRM Plus. Since this is a direct deal, it's important for the agent to recognize such emails and give them top priority. They could move the email to the 'Deals' column in their SalesInbox where other, similar emails are simultaneously pulled from CRM data automatically.

SalesInbox, as a part of CRM Plus, can reduce the average time spent by an agent in switching between tabs to access customer information in order to email them.

CRM Plus as a suite makes it easier to perform CRM functions while still being in the SalesInbox module. This includes automating the lead conversion process, setting up rules to create leads, contacts, and deals, and assigning response times to remind you to contact customers who haven't responded for a long period.

Features

Prioritized email
Segregate emails automatically into columns namely Deals, Contacts & Leads, Not in CRM and Colleagues, based on CRM data. Integration with Zoho CRM SalesInbox seamlessly syncs with Zoho CRM, and related emails are simultaneously pulled from CRM data and updated in SalesInbox as and when they are sent/received, in their respective columns. SalesInbox helps to segregate work-related email from the other email, thereby helping a salesperson set his priorities and focus on what is important.

Hands-free organization
SalesInbox is a personal assistant that saves time and effort by categorizing email from leads/contacts, colleagues, and non-CRM related senders.

Avoid clutter
With spontaneous sorting of email into various sections, dividing the work-related mail into columns based on data from Zoho CRM, mailboxes are freed from clutter and meaningless communications.

Close deals in lesser time
SalesInbox highlights the more important emails through segregation, thereby helping to scale down on the amount of time a salesperson would normally spend in sifting through his email looking for customer accounts. Important deals can thus be closed faster.

Avoid shuttling between CRM and email
SalesInbox solves the problem of going back to Zoho CRM for adding a lead/contact or assigning a new deal or task after receiving an email from a likely customer. It can be done from within the same window.


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