Email Notifications | Online Help - Zoho CRM

Setting Email Notifications

Email Notifications are among the instant and scheduled actions associated with different automations in CRM. They are alerts, notifications, information, or details   sent to leads, contacts and users within the organization. When you associate an email notification to an automation, the selected email is automatically sent to the chosen recipients when the configuration criteria is met. 

Permission Required
Users with either Manage Automation or Modules Customization permissions can access this feature..

To set up an email notification
  1. Go to Setup Automation Actions > Email Notifications.
  2. In the Email Notifications. page, click Create Email Notification.
  3. In the  New Email Notification, page, do the following: 
    • Enter a Name for the alert.
    • Select the Module from the drop-down list.
    • Choose the recipients of the email. The people associated to the email are displayed. When you choose Roles/Groups/Territories/Sub-ordinates, the email will be sent to the users that are part of the selected category.
    • Browse for and associate an existing email template from the module's template folder. If you don't have the template, you can Create Templates.
    • Next you have to enter the email addresses in the From and Reply to fields.
    • Here you can choose one of these option in the drop-down list:
      • your account email address
      • organization email address
      • email address of the record owner
      • email address of the current user
      • other user's email address

  • When the Email has to be sent to users in the organization, it is sent as a notification from the email address
  • In Free edition, you can only send emails to the users in the organization. You cannot choose the Leads or Contacts module to select email recipients.

Email notifications as Mass email

These notifications can also be sent as a single mass email where all the recipients can view the co-recipients of the notification. This option also allows to add recipients as CC or BCC. 

One major benefit of sending notifications as mass email is that it will contribute as a single email towards the storage  limit. That is, if you do not check this option then emails sent to each recipient will count towards storage while in the case of mass email it would just be one email. 

However, you must note that when notifications are sent as mass email they are not tracked by the system. Hence, email insights for such emails will not be recorded. 

Points to remember
  1. The From field is mandatory when you send notifications as single mass email.
  1. The CRM users will not receive this mass email from "". Instead, they will receive it from the From email address that is mentioned during the configuration of email notification. 
  2. When you choose to send notifications as a single mass email, you cannot choose roles, groups, and territories as recipients. If you want to include them in the notifications, you must either select it as individual users from the available users or manually enter their email addresses to the additional recipient field. 
  3. The number of recipient email addresses that can be selected in the "To" field are 100, "BCC" and "CC" fields are 50 each. 
  4. A module can have multi-select user lookup field which can contain a maximum of 10 users. If you want to send email notifications to these users, then the addition of this field will consume about 10  recipient limits from the "To", "CC", and "BCC" fields accordingly. For example,  if you add a multi-select user field,  you can add only the remaining 90 users into the To field. 
  5. Additional recipients cannot be added in the BCC field.
  1. Consent and Survey links cannot be used in the bulk emails. Also, users will not be allowed to select those email templates which have either of these links. 
To send email notification as mass email
  1. In the Email Notifications. page, click Create Email Notification.
  2. In the New Email Notification, page do the following:
    1. Enter a name for the notification.
    2. Select a module from the drop-down list.
    3. In To, select the users to whom the notification will be sent.
    4. In Additional Recipients, enter email addresses of non-CRM users or organizations etc. 
    5. Click Save.
    6. Check Send this notification as a single mass email with all recipients displayed.
    7. In CC, select the users to whom the notification will be sent.
    8.  In Additional Recipients, enter email addresses of non-CRM users or organizations etc. 
    9. Click BCC and select users to whom the notification must be sent.
    10. Select an Email Template. 
  3. Click Save
  4. Enter the email addresses in the From and Reply to fields.

Once you set up an email notification, you will see them listed in the Email Notifications tab. You can filter the notifications based on the module, and view the number of recipients for each one of them. Upon clicking on the number of recipients, the recipients will be listed under the different categories in a pop-up. 

View Usage Graph

Email Notifications are used in Workflow Rules, Blueprint, Approval Process, etc. Zoho CRM provides graphs that show the daily or weekly usage statistics of notification across various features. You can view the usage from Go to Setup Automation Actions EmailNotifications.

The More info link provides detailed information on the usage stats. Please note that the graph will cover the usage stats for the past 7 days.

Data is displayed based on modules, workflow rules and is categorized by date.

Email Notifications' usage statistics can also be filtered based on its usage in Workflow, Approval Process, Blueprint, Modules and Templates.


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