Feeds | Online Help - Zoho CRM

Collaborating Using Zoho CRM Feeds

Collaboration is an important aspect in business. When you need to finalize a deal or negotiate on the discount price or organize an event, you collaborate with your team to achieve the goal. For this purpose, tools that help you communicate clearly with your team can be great for collaboration. A platform where you can actively get involved in the discussions and share your ideas can be very useful and time saving.

The Feeds feature in Zoho CRM provides one such platform where you can openly share your views and discuss matters with team members to speed up the decision process. Additionally, Feeds also gives you updates on the important records that you follow such as who updated a record, what changes were made to a record, etc.

With Feeds in your Zoho CRM account, you can:

  • Post messages in Feeds to share it with all the users in your organization.
  • Post messages in a Group to share it with the members of the group.
  • Mention a user, role, or group in your status messages.
  • Send private Direct Messages to your colleagues.
  • Comment on status messages and reply to private messages.
  • Follow records automatically by creating auto-follow rules.
  • Attach documents to messages you post.
  • Receive notification for mentions and changes made to your records and those that you follow.
Availability
Permission Required
Feeds tab will be accessible to all the users if it is not hidden for their profile. 



Understanding Feeds

All status messages, mentions, comments, direct messages, changes made to the records you own, adding notes to your records, deleting records, etc. will be listed. 


The feeds can further be 
filtered based on modules and time period.

Mention other users, groups or roles in your status messages. The users associated to the mentioned groups or roles will be able to view the message in their Feeds wall.

Follow records that are important to you. The records you own will be automatically followed. You can use the Follow button to manually follow records or create auto-follow rules  to follow other's records.



Get notifications within Zoho CRM when a user:
  • Mentions you in a comment or message. You will get email notifications only for mentions.
  • Makes changes to the records you own.
  • Makes changes to the records that you follow.


Files can be shared with other users in an organization or a specific group. You can also send direct messages to users.

Comments added for a record's update will be added as a note for the record. Also, notes added to a record will be available in Feeds as a comment.


You can take a quick glance at the business card details for record updates in Feeds.


Note
  • The records you own will be automatically followed. You can also use the Follow button to manually follow records or create auto-follow rules to follow other's records.
  • Feeds are availabile only for the last 60 days. 
  • Status message should be within 32000 characters.
  • You can upload files in two places:
    • While posting a statusmessage - You can upload a maximum of 5 files at a time. The total size of the file(s) should be within 20 MB. Each file should not be more than 4 MB in size.
    • While posting your comment for a status message - You can upload a maximum of 5 files. The total size of the file(s) should be within 20 MB.
  • You can delete your own messages in Feeds.
  • When a user mentions you in a message/comment or mentions the group that you are part of, you will get a notification email and will also be notified in your Zoho CRM account.

Create Groups

You may have a marketing group, different sales groups, a group for the team leads and managers and many such closed groups. Communicating within these closed circles to easily collaborate and share information is a common problem in an organization. You have got a solution to that by creating groups under Feeds. Any discussion going on within a group, files shared within a group, status messages, etc., can be accessed by the users of the group. You can also mention your group in messages or send private messages to the group.

Note
  • You can create groups only if you have the Manage Groups permission in profile.

To create a group from the Feeds tab

  1. In the Feeds tab, click the Create Group icon.
  2. In the New Group page, do the following:
    • Specify the Group Name and Description for the group.
    • In the Group Source section, select the group members. You can select users, roles, roles & subordinates, groups, territories, territories and sub-territories, and different groups as members of the new group.
  3. Click Save.
    On clicking on a group, you can view the group's feeds and also the members associated to the group.

Modify Feeds Preference

Feeds is a great way to keep a tab on records that matter to you. However, if you think your Feeds section is getting too busy with all kinds of updates, you can choose the modules that you wish to receive updates from. For example, if you wish to only see updates on Deals and Accounts and not Leads, you can simply uncheck Leads from the Feeds Preference settings. This will block out all Feeds related to the Leads module. 

Feeds Preference settings are set by the Administrator and are applicable to all users of the CRM organziation account.

To modify Feeds Preference

  1. In the Feeds tab, click Feeds Preference.
  2. Choose the modules from which you wish to receive updates.
  3. Click Save.

 Add Auto-Follow Rules

Auto-Follow Rules, as the name suggests, helps you automatically follow records that are important to you. When a record meets the criteria specified in the Auto-Follow Rule, the record is automatically followed by you. Changes made to the records followed by you are listed in the Feeds tab in Zoho CRM. This helps you keep track of the activities and updates of those important records.

Consider this scenario: You are heading the sales department in your company and you wish to receive updates on all the important deals that have an opportunity of more than $1000. Instead of asking your team to manually send updates on the important records, you can follow the records automatically using Auto-Follow Rules and get updates within the Feeds tab. That way, you are well informed whenever a note is added to it, some details are added to the record, or any other activity is associated to the record.

To create auto-follow rules

  1. In the Feeds tab, click the Create link.
  2. In the Create New Auto-Follow Rule page, do the following:
    • Enter a Name for the auto follow rule.
    • Choose a Module from the drop-down list.
    • Specify criteria based on which records will be Followed.
    • Select one or more of the following checkboxes. Only users with Administrator profile will have access to this option.
      • Record Owner's Superior Role - Users who are superior to the record owner's role will automatically follow the record that meet the criteria.
      • Record Creator - The user who creates the record will automatically follow the record.
      • Others - You can specify individual users who will follow the records. you can also specify roles, groups or territories.
  3. Click Create.

To edit or delete auto follow rules

  1. In the Feeds tab, click the Manage link.
    All the auto follow rules will be listed. They are sorted under two headings - Created By Me and Shared With Me.
  2. Click the Edit link to edit a rule or the Del link to delete it.
Note
  • Auto-Follow Rules can be created for any module, including custom modules.
  • You can create a maximum of 5 auto follow rules per module.
  • Only the auto-follow rules that you create will be available to you.
  • Feeds will capture certain changes made to the records that you follow. These actions include creating a record, editing and deleting records and adding notes.

View Inactive Records

The Feeds slider denotes the number of days and is used to set the count between 1 to 180. Based on the selected number in this slider, records that are not updated for more than the specified number of days will be listed. This will help you keep track of all the important leads that have been inactive for a period of up to 6 months.

Example: You want to view the records without activities or updates for the past 5 days. You need to set the Feeds Slider to 5. The records that have not been updated for more than 5 days will be listed.

To view inactive records

  1. Click the Feeds tab.
  2. In the Feeds tab, click the Dormant Records link.
  3. Move the Feeds Slider to the required number.
    The Slider can only be set from 1 to 180 days. You can also enter a number from 1 to 180 in the text box and press Enter.

 View Records Followed by You

All the records that you own will be followed by you automatically. The records that you manually follow or follow based on the auto-follow rule will be listed in the Followed by me section.

To view records followed by you

  1. Click the Feeds tab.
  2. In the Feeds tab, click the Followed by me link.
  3. Select All or the specific module from the drop-down list.
    You will see the list of records followed by you.


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