What is an auto-response rule? 

1. Customer registration: Activating the customer registration rule will automatically generate a welcome message that's sent to every user who registers for Timothy's webinar.
   
2. Customer feedback: Activating the customer feedback rule will send an automatic thank-you message to every attendee who's submitted feedback.
   

Availability

1. Permission Required - Users with the permission to create webforms can access this feature.
   
2. Number of auto-response rules that can be created depends on the subscribed CRM edition. Look at the table below
   

CRM Edition	Number of Auto-response rules
Free	1
Standard	5
Professional	10
Enterprise	20
Ultimate	25

Create auto-response rules   

1. Go to Setup > Channels > Webforms.
   
2. Select the Auto-Response Rules tab.
   
3. In the Auto-Response Rules page, Click Create Rule.
   
4. Enter the Rule Name and select the module for which this rule must apply. Click Next.
   
5. Define rules that determine which visitors will receive the automatic response via the Rule Entry page:
    a. Specify the Rule Criteria.
    b. Click Select Template to choose an email template or click on the + Create Template link to create a template.
   
   c. Enter the appropriate email address in the From field. Click Add Reply to to add an email address that should receive replies.
   d. Here, you can choose one of these options :
            -  Your account email address
            -  Your organization email address
            -  The email address of the record owner
            -  Another user's email address
   Note : Please note that you need to specify and save the criteria to activate the rule.
6. Click Done.
   
7. To add a new rule criterion, click Add Condition.
   Note : You can add up to 25 conditions per rule and 25 rule criteria per condition.
8.  Once you've created multiple conditions, you can reorder them by clicking the Reorder conditions link on the top-right.
   
9.  To reorder conditions, simply click and drag the conditions to their position as shown below and click Done.
   
   
10.  Click Save to activate the auto-response rule.
    

 Manage Auto-response Rules 

 To edit auto-response rules : 

1. Go to Setup > Channels > Webforms.
   
2. Select the Auto-response Rules tab to view the list of rules being created.
   
3. Click the (...) more icon and click Edit to make changes to the auto-response rules.
   
4. Click the edit icon as shown in the screenshot to make changes, and click Done.
   

To enable / disable auto-response rules  :

1. Go to Setup > Channels > Webforms.
   
2. Select the Auto-response Rules tab to view the list of rules being created.
   
3. Click the toggle button beside a rule to enable or disable a rule.
   
4. Once an auto-response rule is disabled, it won't work for its associated webform until it is re-enabled.
   

To delete auto-response rules : 

1. Go to Setup > Channels > Webforms.
   
2. Select the Auto-response Rules tab to view the list of rules being created.
   
3. Click the (...) more icon and click Delete to make changes to the auto-response rules.
   
4. While deleting, if a rule is associated to a webform, please note that the acknowledgement visitor option will be disabled, meaning the visitors to that webform will not receive an acknowledgement email.

Note :

Note: When the details gathered through a webform don't satisfy an auto-response rule's criteria, the email template (e.g., acknowledgement email) selected while creating the webform will be sent. See also: Setting up webforms - Specifying form details.