Data Privacy
HIPAA Compliance
The Android version of the Zoho CRM is HIPAA compliant. HIPAA, the Health Insurance Portability and Accountability Act, is a law that makes specific requirements for protecting sensitive health information from being disclosed without the patient's consent or knowledge.
In order to remain HIPAA compliant, the Zoho CRM app contains the following data restrictions:
Restriction of data transfer to Zoho apps
If an Email field is configured as a personal field, then the Name field values will be transferred to the Zia search app instead of email addresses. This is only supported for the Leads, Contacts, and Accounts modules.
Restriction of data transfer to third-party apps (Android speech recognition)
Users can only use Zia Chat, not Zia Voice.
Restriction in data export
The values of personal fields (such as Email, Phone, or Address) which are marked as Health or Personal data using the web version of Zoho CRM will not be included when exporting records from the Contacts and Leads modules.
Note:
HIPAA compliance must be configured in the web version of Zoho CRM.
Personal or health fields of records are only displayed in the Data Privacy view. This is supported for the Leads, Contacts, Accounts, Vendors, and custom modules.
Data Encryption
Data encryption is a way to safeguard personal or sensitive information like credit card details, backup phone numbers, and personal identification numbers that are stored in your CRM database. It prevents the data from being stolen or lost by converting the plain (readable) text into cipher (non-readable) text that can only be accessed by authorized parties. Even if a potential hacker gets hold of the data, they will not be able to read or decode the information stored as cipher text.
In Zoho CRM, you can encrypt custom fields using AES. Encrypting the data does not impede effective and quick use of Zoho CRM by authorized users.
To enable or disable data encryption
1. Log in to your Zoho CRM app.
2. Tap the icon, and tap Settings.
3. Tap Privacy and Security Settings.
4. Toggle Encrypt data in this device to enable or disable encryption.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho FSM Video Tutorials
All-in-one knowledge management and training platform for your employees and customers.
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
CRM App Settings
Configure Calendar Settings Tap the icon in the Zoho CRM app. Tap Settings. Tap Week Starts On in the Calendar section of the Settings page. Select the day of the week you want the week to start on in the pop-up. Configure Call Settings Go to ...Zoho CRM App Settings For Android
Change Theme To change the color theme In your Zoho CRM app, go to Settings. On the Settings page, under Themes, select the desired colour theme. The chosen theme is applied across the app. Choose Fonts In your Zoho CRM app, go to Settings. On the ...Introduction to Zoho CRM
Zoho CRM helps you deliver exceptional customer experiences—without enterprise-sized bloat. This means you can connect with your customers easily, align your teams, automate busywork, streamline processes, gain insights, and leverage AI—all without ...Installing the CRM Mobile App
Zoho CRM Mobile Edition gives you the option to access and work with your Online Zoho CRM data from your mobile devices. The Zoho CRM native app is available for the iPhone, iPad, and Android phones. Additionally, you will be able to use the web app ...Zoho CRM Android app - An Overview
Managing your customers doesn't have to stop when you're away from the desk. The Zoho CRM app helps you take your business processes with you, whether you're at the office, traveling, or working from home. It brings your CRM experience to your ...