Assignment threshold in Zoho CRM Android app

Assignment Threshold in Zoho CRM helps manage the workload of your team by setting limits on the number of records that can be assigned to each user. This ensures a balanced distribution of tasks, preventing any one team member from being overwhelmed, and helps in effective task management across your organization.

Imagine your sales team is handling a large number of lead records after a successful marketing campaign. Without proper distribution, some team members may end up with more leads than they can effectively manage, leading to missed follow-ups and potential loss of opportunities. With the Assignment threshold, you can balance out their workload and also improve your team’s overall performance.

Click here to learn more about the Assignment Threshold in Zoho CRM.

Note: The assignment threshold comes into effect on mobile devices the minute the limits are set up on the web app.

For example, if a user’s threshold is set to 10 records, an alert will appear on mobile when this limit is exceeded, notifying the assignee. If needed, they can then reassign the record to another user with more bandwidth.

This only applies to records created manually. If a record is created through automation, it will be automatically reassigned to the Default Assignee, as configured on the web app.

Assignment threshold in Android

In Zoho CRM for Android, the assignment threshold is visible in the following areas to help manage workload and ensure better task distribution:

While creating records

While importing records

Inside Blueprint transition

While converting the lead

Note: To ensure you receive threshold alerts during lead conversion, set up the Assignment Threshold in the Contacts module.

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