Record sharing in Zoho CRM iOS app

Record sharing in Zoho CRM iOS app

For any business to deliver an excellent customer experience, teams need to collaborate effectively. In sales, this collaboration often involves sharing customer records with team members who need this information to follow up with clients, move deals forward, or provide timely support.

Record sharing in mobile 

Business professionals are often on the move- meeting clients, attending events, or working remotely. Since they aren't always at their desks, mobile devices are their preferred tool for managing business tasks.

With Zoho CRM iOS app's record sharing feature, users can easily share important records with the entire organization or specific users, roles, or groups.

Types of record sharing 

  1. URL sharing: Share a record via a link to external applications.
  2. Public sharing: Share a record with the entire organization.
  3. Private sharing: Share a record with specific members only.

To share record via URL 

  1. Open the Zoho CRM iOS app.
  2. Navigate to the module with the record you want to share.
  3. Open the record.
  4. Tap the More icon () in the bottom-right corner.
  5. Select Share and choose URL.
  6. Choose the platform or app where you want to share the URL.

To share a record within the app

  1. Open the Zoho CRM iOS app.
  2. Navigate to the module with the record you want to share.
  3. Open the record.
  4. Tap the More icon () in the bottom-right corner.
  5. Select Share and choose Record.
  6. Choose the access type: Public or Private.
    - If Public: Set permissions as Full Access, Read & Write, or Read Only.
    - If Private: Select the users, roles, or groups you want to share the record with and set permission.
  7. Optionally, toggle to share the related list or notify the shared members.

Notes
Note: Only profiles with sharing permission enabled can share the record.

To manage record sharing 

  1. Open the Zoho CRM iOS app.
  2. Go to the shared record.
  3. Tap the More icon () and select Share.
  4. Choose Record, then tap the More icon ().
  5. Select Manage Sharing.
  6. Edit sharing preferences as needed:
  7. Choose record permission type.
  8. Add or remove the related list.
  9. Set access type to public or private.
  10. Add or remove members. 

To revoke record sharing 

  1. Open the Zoho CRM iOS app.
  2. Go to the shared record.
  3. Tap the More icon () and select Share.
  4. Choose Record, then tap the More icon ().
  5. Tap Revoke Sharing.

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