Make and log calls

1. Go to Settings  in your Zoho CRM application.
   
2. Under the Calls section, enable Call Logging  toggle switch.
   
3. You can also specify the following:
   
1. Place Call Using: Select the app with which you would like to place a call
   
2. Auto Call Log: Enable the toggle switch to log the outgoing calls automatically.
   
3. Log Prompt: Enable this toggle switch to receive a prompt whether or not log a call once its completed.
   

1. Go to the module and select the record whom you want to call.
   
2. Tap the call  button and select the number from the record details view.
   
3. Log the call once it's completed and it can be accessed from the Calls Module.
   

Sending Emails

1. Go to the module and select the record to whom you want to send an email.
   Default email  address will be 
2. Tap the Email  icon from the record details view.
   
3. You can also tap the Email template  icon and select an email template.
   
4. Tap the Attachments  button and add attachments to the email.
   
5. Tap Send.
   

View email related list

1. Go to the module and select a record.
   
2. Tap the Emails Tab.
   All the emails that you have sent and received will be displayed.
3. Open an email and tap the reply  icon to send a reply.
   You can also reply to all the users in the email or forward.
4. Tap the Filter  icon to view the Emails sent from CRM, All Users, or a selected user from your CRM account.
   

Sending SMS

1. Go to the module and select the record.
   
2. Tap More  >  Send Text Message.