Following are the list of Zoho defined standard fields available in the Solutions module:
Field Name | Description | Data type | Maximum Limit |
Solution Number | Displays the case ID after creating a solution | Number | 16 digit |
Solution Title* | Specify the subject of the solution.This field is mandatory | Text box | Alphanumeric (255) |
Solution Owner | Select the name of the user to whom the solution is assigned. | Pick list | - |
Product Name | Select the name of the product to which the solution has to be associated. | Lookup | - |
Question* | Specify the Question. This field is mandatory | Text box, Alphanumeric | Alphanumeric (255) |
Answer* | Specify answer or solution for the question. This field is mandatory | Text Area | - |
Status | Specify the status of the solution. | Pick list | - |
Created By | Displays the name of the person who first created the solution. | Date/Time format | |
Last Modified By | Displays the name of the person modified the solution. | Date/Time format | |
Description | Specify any other details about solution. | Text box | 32000 characters |
Comments | Specify additional comments about the solution. | Text box | 32000 characters |
To create solutions individually
To clone solutions
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