• Accessing Twitter profiles of your contacts: All the contacts in your account can have a field where you specify their Twitter ID. By creating a link for Twitter, you can directly go to the contact's twitter profile in a single click. Example: The link can be: https://twitter.com/#!/${Contacts.Twitter ID}
• View maps: Zoho CRM provides the Locate Map option to view the address of the contacts in Google Maps. If you want to view the address location using some other applications, then you can define a link.

Add Links

To add links

1. Go to Setup > Customization > Modules and Fields.
2. From the List of Modules, select the required module.
3. In the Links and Buttons tab, click Create New Link.
4. In the  Create New Link page, do the following:
   
   • Enter a name for the link in the Label text box.
     The label should not exceed 50 characters.
   • Enter a Description for the link.
     The description should not exceed 250 characters.
   • Enter the value to construct the URL.
     The URL length should not exceed 3000 characters.
   • In Fields, choose the Module or CRM Variable and corresponding field from the drop-down list.
     On selecting, the field will be inserted as part of the URL.
   • In the Set Permissions section, choose the user profiles that are allowed to access the links. Users who have 'Customize Zoho CRM' permissions in their profile can set access permissions for the links at the time of creating the links. Based on these permissions, other users can use the links.
     
   • Click Save.
     The link will be available in the Record Details page.
     

Delete Links

You can create a maximum of 10 links per module. The links can be deleted whenever you want. Only users with the Customize Zoho CRM profile permission can delete links.

To delete links

1. Go to Setup > Customization > Modules and Fields.
2. Select the required module from the list.
   The links of the selected module will be listed under the Links and Buttons tab.
3. Click (the delete icon) corresponding to the link.