Customize your Account | Online Help - Zoho CRM

Customize your Account

Every business has its own unique sales, services and marketing processes, which is why Zoho CRM lets you customize the product to fit your business needs. As an administrator it is important that you identify and list out such requirements and tailor the product to meet them in the best possible way. There are various levels in which you will be customizing the account like creating custom modules, organizing the modules based on your priority, reordering them as per preference, adding or removing details from a record's related list, creating custom views for records, adding new section in modules to capture additional information and more. And the most exciting part, you can make these amazing changes without writing any code, just use our easy-to-use customization tools.

Customize modules 

Create a new module or edit an existing module by adding custom fields, adding new sections, setting field permissions and editing field properties and more. The steps involved in creating a custom module are:

  • Naming or renaming the layout, if you are editing an existing module
  • Dragging and dropping the required fields from the New Fields tray into the layout
  • Editing the Field Properties and setting permissions for the fields from the Settings icon. Removing fields from the layout using the Trash icon
  • Adding new section in layout to demarcate between different types of information like education details and professional details
  • Switching between single-column layout and two-column layout for a section. Move the sections around to rearrange
  • Setting Module permission for different user profiles
  • Previewing the module layout before finalizing

Organize modules 

Reorder the modules by dragging and dropping based on your order of usage and preference. Hide those modules that you don't wish to view, all the unselected tabs will be hidden from all users.

Customize a record's details page

Change the order of the Related Lists such as the Attachments, Open Activities, Closed Activities, etc., for records in each module. Show or hide some of the related lists as per the organization's business requirements. Also, customize related list columns to view only the details you require.

Customize module views

Customize the way you view the records by sorting, categorizing and prioritizing them as per your preference. Choose from three different options:

  • List View - View the records in a sequential manner or filter them by choosing a predefined criteria or customizing the criteria based on requirement.
  • Kanban View - Create a card-based view by categorizing the records to view them in an organized manner under different columns.
  • Canvas View - Use predefined templates or design your own canvas using the design tools that give you innumerable options to personalize the record view.

Customize page layout

Customize the content in a record page for different users with the help of page layouts. Use the page layout editor to add, remove, or reorder actions, fields, and sections on a record’s detail page. In addition, make your layout completely dynamic by using conditional layout to govern what is displayed based on the field values that is entered.

Validation rule

Set validation rules to verify that the data a user enters in a record matches the standards you specify before the user can save the record. Validation rule will evaluate the data in the fields and return the value in the form of True or False. Also choose whether the alert message should be displayed to the user when the condition is True or False.


Drag and drop a secondary form or table to include multiple line items within the primary form. Use a subform within the layout to include additional information as a separate section in the layout.

Custom buttons and links

Connect your CRM data with external URLs, third-party applications, or other back-end services with the help of custom links. Use custom buttons to give users access to other web pages or applications right from within the CRM.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:



                          New to Zoho Social?

                              Zoho Marketing Automation

                                Zoho Sheet Resources


                                    Zoho Forms Resources

                                      Secure your business
                                      communication with Zoho Mail

                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times

                                        Carry your calendar with you
                                        Anytime, anywhere

                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now

                                                    Zoho SalesIQ Resources

                                                        Zoho TeamInbox Resources

                                                                Zoho DataPrep Resources

                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW

                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now

                                                                                            • Related Articles

                                                                                            • Troubleshooting Module Customization

                                                                                              Troubleshooting Modules and Fields 1. Why does the editor go from top to bottom instead of left to right when I click the Tab key while creating or editing a record? The order depends on the Tab Order Preference set by the Admin for each particular ...
                                                                                            • Copying Customization

                                                                                              Bigger organizations with multiple branches or services may require multiple CRM accounts to operate across the org. However, the core requirements remains the same for each CRM. Hence companies do not want to waste time cutomizing each CRM account ...
                                                                                            • Working with Validation Rules

                                                                                              One of the most challenging tasks in CRM system is ensuring the validity of data in it. A poorly maintained set of data can cost a company in more ways than one - your activities are slowed down, you will have inaccurate reports and it's plain ...
                                                                                            • Adding Layouts Rules

                                                                                              Layout Rules in Zoho CRM offer an interface for you to seamlessly manage dependency between fields in a layout. Your sales data are often inter-dependant. Consider the following examples. In a real estate company, the particulars required from a ...
                                                                                            • Creating Validation Rules Using Functions

                                                                                              By using function you can create a validation rule where the value entered by the user needs to be verified outside the CRM database. You can even validate the fields like phone numbers, zip code and so on for a particular pattern by mentioning the ...
                                                                                            Wherever you are is as good as
                                                                                            your workplace



                                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                              CRM Tips

                                                                                              Make the most of Zoho CRM with these useful tips.

                                                                                                Zoho Show Resources