Customizing Record Detail Page with Canvas | Zoho CRM Help

Customizing Record Detail Page Using Canvas

The canvas list view provides ways to customize the record display in the module list. You can add record images, use custom buttons to represent fields, use specific font style or size for the field labels, change the alignment of field types and more. These customizations were limited only to the list view.  
The Canvas Detail page allows you customize the record detail page to your preference by letting you add background color to each field, arrange them in a different order, use custom buttons instead of field names, use different font styles and a lot more. This view is available in all the modules, including the custom modules.

Watch this video to learn about the purpose and benefit of Canvas in Zoho CRM .

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Permission Required 
Users with Manage Customization permission can customize the record detail page.

Components in the Canvas Detail Page

Similar to the module list view, you can customize the record detail page using Canvas. The detail page has the following components:
  1. Elements: It consists of the various components that are present inside a layout: Section, Tab, Table, Text, Image, Icon, and Line.
  2. Data: It consists the list of components that will be displayed inside a layout: Fields, Related Lists, Links, Actions (Buttons like Edit, Submit, Next etc.), and Kiosks.
  3. Style: Style lets you change the font, font size, background color, border, shadow, radius, padding, margin, and insert background image. These changes can be applied by selecting a desired element in the Canvas. The options vary based on the selected element. The style applied on the elements can be saved to the presets and reused in the future.
  4. Reusable Components : Components like elements, style, and data can be saved from the previous templates as reusable components. These components, once saved, you can reuse them across different modules and the fields will be mapped by CRM, automatically.

Customizing the record detail page

You can select any pre-designed template from the gallery and customize them according to your requirements, or create your own design template from scratch with the help of design tools.

To customize the record detail page
  1. Go to  Setup > Customization Canvas > Detail View  
  2. Click  +Create Record Detail page .
  3. In  Create a Custom Record  page, select the  Module  and  Layout  from the drop-down list.
  4. Click  Create .
  5. Inside the  Canvas , click  Elements  from the left panel.
    Refer to Elements and components .
  6. Drag and drop Sections Tabs Table Texts, Images, Icons, and Lines  into the blank space.
  7. Add  Styles  as required.
    Refer to Applying Style to the Elements .
  8. From the top menu bar, you can do the following:
    1. Undo or redo changes.
    2. Preview the canvas before saving.
    3. View the canvas in full screen.
    4. Give name to the canvas.

Understanding the Components

Under elements you can find the below components:
  1. Section:  A section is an empty space or block that will appear in the detail page.
    1. You can either insert fields from the layout to a section or insert images of places, locations or use it as a banner to display some message etc.
    2. Drag the borders to resize the section box.
    3. Click the   icon to clone the section.
    4. You can right click on the section and click insert to add fields, make the component fixed or fluid, copy the style, paste style or delete.
    5. Add the style elements. (Read more about styles).

  2. Tabs:  Tabs allow you to organize fields and related lists into different screens. This is a best way to provide easy navigation and a well organized display to the users. For example, in the image below, the tab named Related Info in placed in the products module which has three tabs: Notes, Attachments, and Cases all within a section. By clicking on the + icon you can add more fields or related lists as tabs.
    1. In the left panel you can enter the tab name and click the + icon to add more tabs.
    2. Hover on the tabs and click the close icon to delete a tab.
    3. Hover on a tab, when you get the double sided arrow icon, drag and drop the tab to change position.
    4. Right click inside the tab to change one related list to another, fix or fluid component, copy or paste related list style, lock, delete, etc. 

    1. You can insert style elements like image, back ground color and more. (Read more about styles).
    2. You can group together multiple tabs that come under the same theme. For instance, tabs such as Open Activities, Closed Activities, Invited Meetings, and Upcoming Actions can be combined under a sub tab called Activities. 

    1. You can also perform actions such as single expand and multi expand on these actions. 
    2. Multi expand allows you to open multiple sub tabs simultaneously, you can do so by selecting the Multi Expand action tool. In other words, the sub menus of one sub tab will not collapse when you click on another.

    3. When you select the single expand option, only its associated sub menus will either expand or collapse. In an instance when you have expanded one sub tab and then click on another, the previous sub tab menus will collapse before the following one expands. 

  1. Table:  Table can be used to display the records in a tabular format. For example, in the image below the product name, description, main storage are the fields present in the layout that are displayed as rows and columns. Tabular format lets you save space in the detail page. You can choose between the List and Static table templates or opt for the new customizable table template. 

    1. Hover on rows and columns and click + or - icons to add or delete a row or column.
    2. Right click on a row to change fields, fix or fluid component, copy or paste style or delete the field.
    3. Drag the borders to resize the table.
    4. Add colours to rows and columns. 
    5. Add colours to text.
    6. Add images to your table.

  2. Text: Add a text box to enter content within the detail page, for example use it as a heading before starting a section or to add a note, disclaimer etc.
    1. Drag the borders to resize the text box.
    2. Right click to clone, fix or fluid component or delete the text box.
  3. Images: The   Image element can be used to add image component in detail page. For example, you can add an image component and set it as a profile picture for the particular record.
    1. You can select and drag the image element into the canvas and align it with the existing elements.

    2. Click on the image element and you will the option to upload image.

      You can browse and upload images from your device or choose from the previously uploaded images saved in My Images tab, or add image from URL.
    3. After adding the image, you can resize it, adjust other styles like border, shadow, radius, padding, etc.
  4. Icons:  Use an icon to represent a field instead of conventional text label. For example in the image below the product name and price are displayed using icons instead of text.
    1. Scroll on the icon bar to move up and down and choose from the wide range of icons.
    2. Click on the icon to clone, delete or change.
    3. Drag the borders to increase or decrease the size.

Fixed and Fluid Component

Every element (section, tab, text, table) has an option to set it either as a fixed or a fluid component. By selecting fixed component you can restrict the size of an element from changing according to a user's screen. On the other hand, selecting fluid component will allow the element to resize itself according to users' screen size.
For example, if you think the background image inserted for a section may spill outside a certain screen size then it is best to set it as a fluid component so that it adjusts the size depending on users screen.

Applying Style to the Elements

Style such as background color, padding, field label alignment, border, margin, etc. can be applied to all the elements. You can also customize the page background by using the style options. Some options are specific to an element. These style options can be added to the presets and reapplied to new elements in the future.

Watch the videos in the playlist below to quickly learn how to apply styles.

Style options for a page

The page customization comprises of:
  1. Background
  2. Padding
  3. Height
  4. Width
  5. Fit to screen
  1. Select a background color from the palette or color picker. You can also mention the HEX code of the color.
  2. Select the Image checkbox and click Upload Image. In the pop-up you can either upload image from the device, choose from previously uploaded images, or use URL to add image.

    1. Image Size - The size can be defined using three options.
      1. Contain - This option will adjust the size of an image to fit into a page, while keeping the aspect-ratio intact.
      2. Original - This image will be retained in its original size.
      3. Cover - This option will stretch the image to fill the length and width of the page regardless of the aspect-ratio.
    2. Image Repeat - If the size of the background image is small such that it doesn't cover the entire page, you can use the image repeat option. This will let you repeat the image multiple times and fill the background completely. Following repeat types can be selected:
      1. X - The image will repeat along the X axis.
      2. Y - The image will repeat along the Y axis.
      3. Both - The image will repeat along both the X and Y axis of the page.
      4. No Repeat - This prevents the image from being repeated.
  3. Select the Gradient checkbox to create a smooth transition between multiple colors in the background. If you choose multiple colors in a straight line, then the position can be adjusted to offer a perfect blend of all the colors.
Padding determines the space around the content inside a margin/border. To modify padding, select the element and click the Padding checkbox.
  1. Increase Padding: The padding can be increased by dragging the slider to the right. You can also specify the padding in Pixels.
  2. Same padding for all sides: The Padding same for all sides checkbox applies the padding that you have configured on all four sides of the element. You can unselect tis checkbox and define different padding for all four sides of the element.
Height and Width
Adjust the height and width of the page by entering the values in pixels or you can check the automatic option so that the screen adjusts accordingly.

Fit to Screen
The page will expand and adjust itself according to the length and width of the users screen.

Style options for the sections

The section can be customized using:
  1. Background - The options are same as that available for the page.
  2. Border
  3. Shadow
  4. Radius
  5. Padding - The options are same as that available for the page.
  6. Height and width - The options are same as that available for the page.
  7. Depth
Click the border checkbox and do the following:
  1. Adjust thickness: Drag the slider to increase the size of the border. You can also enter the border value in pixels.
  2. Style: Select a border style from the drop-down list.
  3. Color: Choose a color for the border from the color palette or enter HEX code for a color.
  4. Same border for all sides: Check this option to apply the border settings to all the four sides of the section. You can clear this checkbox and define different width, style, and color for each side.
Click the shadow checkbox and do the following:
  1. X - Based on the value, the shadow will move horizontally (left or right). A positive 'X' value will place the shadow on the right side of the element. A negative value will push the shadow to the left.
  2. Y - Based on the value, the shadow will move vertically (top or bottom). A positive 'Y' value will place the shadow at the top and a negative 'Y' value will push it to the bottom.
  3. Blur - Defines the sharpness of the shadow. If the blur is 0, the shadow will be sharp. Higher the value lesser will be the sharpness.
  4. Spread - Adjust the size of the shadow, positive spread value will increase the shadow and negative spread value will decrease it.
  5. Color - The border color can be chosen from the color picker.
Give rounded corners by defining the radius. Click the Radius checkbox and do the following:
  1. Increase radius: Drag the slider to increase the radius or enter a value in the box. 
  2. Same radius for all sides: Check the option to keep the radius size same for all four sides. You can uncheck the option and define different radius sizes for each side.
Define the position of the element in the details page. To add a margin padding, select the element and click the Padding checkbox. 
  1. Increase Margin: The margin can be increased by dragging the slider to the right. You can also specify the margin in Pixels.
  2. Same margin for all sides: The Margin same for all sides checkbox applies the margin that you have configured on all four sides of the element. You can unselect tis checkbox and define different margin for all four sides of the element.

Style options for a tab

The tab can be customized using: (background, border, radius, padding, and margin are same as mentioned above).
  1. States
  2. Background
  3. Border
  4. Radius
  5. Padding
  6. Margin
  7. Icons

Customize the tab to make it distinct at each state. For example, the background color, margins or background image can be different when the tab is in Active state, similarly when the tab is in Hover state the borders can be set in blue color for clear distinction. What does each state mean:
  1. Active - When the tab is selected.
  2. Hover - When you hover over the tab name.
  3. Normal - When the tab is not active or hovered.
You can also change the font, font size, color, case, strikethrough or set the text alignment to left, centre or right for each of the above states.
Name the tab by clicking on the tab and entering the tab name in the text bar under Active state. 

Unique tab styling
In addition to the above styling options, you can also apply unique styles for tabs. By simply enabling the Unique Style option for the selected tab, you can choose unique style/formatting for tabs in all the three states: Normal, Active, and Hover.

  1. Related lists added to the tab element can't be renamed.
  2. Click the + icon to add more tabs.
  3. Right click inside the tab to insert more fields, fixed or fluid component or delete the tab. You can also click the close icon to delete a tab.
  4. Hover over the three bars next to the tab name ( ), when you see the double-sided arrow drag and drop the tab to the desired position.
The tabs can be represented using the icons. Right click on the tab name and click Show Icon to view and select the icons. 

Once the icon is added, right click to Hide or change the icon and Hide the tab name.

Style options for a table, text, icon, and line

For table, text, icon and line the common styling options are
  1. Border
  2. Shadow
  3. Radius
  4. Padding
  5. Depth
In addition to this you can perform the following customizations in text, icon, and line.
Text: You can also change the font, font size, color, case, strikethrough or set the text alignment to left, centre or right.
Icon: The icon color, background color, background image, border, shadow, radius, padding, and depth can be customized.

Line: You can set the line to horizontal or vertical, adjust thickness, style, and color.

Style options for the Field label

The field label can be customized using style options as well as by choosing options from within the tab.
  1. Change the font, font size, color, case, strikethrough or set the text alignment to left, centre or right.
  2. Align the label to left, top, right, bottom.
  3. Change the background color, radius, padding, and margin.
  4. Right click on the label to change the field, hide label, move the label to the left or top, fixed or fluid component, copy the style and delete the field. 

Conditional styling using Canvas Rules

Conditional styling in Canvas is an option that lets you style the elements in Canvas based on a specific condition. For example, you can choose to design a currency field " Travel Package Cost" to appear in red if the value exceeds above 10000 to indicate the importance of the deal to the sales reps. Similarly, the field can appear in green is the value is less than 10000.  Similarly, you can create multiple conditions like these and these will be listed as Canvas Rule.

To create a canvas rule

  1. Inside the Canvas Builder, choose an element.
  2. Click the "+" icon.

  3. Click Create Canvas Rule.
  4. In the Canvas Rule pop-up that opens, specify the condition.

  5. Click Save.
  6. The canvas rule will be created and selected. Click Apply.

  7. In the Style tab for that element, you'll have a new sub-tab with that rule's name. Whatever style you configure here will be applied to that element only when the canvas rule's condition is satisfied.

  1. Canvas rules can be reused across multiple canvas pages of that module. You can manage them by navigating to Setup > Customization > Canvas. Here, click the more icon (...) and select Manage Canvas Rules. You can edit and delete canvas rules here.
  2. You can also create a canvas rule here by clicking +Create Canvas Rule.

To apply an existing Canvas rule

  1. Inside the Canvas Builder, choose an element.
  2. Click the "+" icon.
  3. In the Canvas Rule pop-up that opens, choose the required rule from the list and click Apply.
  4. This way the chosen canvas rule gets applied to that element. Make styling changes after selecting the sub-tab with the canvas rule name.

Adding style options into presets

Style options can be added to presets by selecting the element in the canvas and right clicking on it. 
This lets you style the elements uniformly throughout the canvas, without having to recreate and edit them every single time.
The following are the style options that can be added to presets:
  1. Text, Label, and Value
  2. Field
  3. Section and Page
  4. Tab
  5. Related Lists
  6. Table
  7. Buttons
  1. You can add up to 25 styles to the presets.

Applying style options from presets 

Once you have added the style into presets, you can select the element in the canvas, access the style under the custom tab, and select the desired style to apply.

 Alternatively, you can also use the pre-existing style options from the gallery.

Managing Reusable Components 

Components like styles, elements, and data form the structure of a template. Once you save the desired components into the reusable components, you can start using them to create new templates by a simple drag and drop action. This saves you the time from recreating the component all over again.
Before adding the component into the template, you can also preview it by hovering over the component.

For example, in the image below, a section is saved to the reusable components. When the admin wants to add a snippet like below, instead of creating one every time, the section can be saved to the reusable components and reused in different templates.

Also, you can choose the pre-existing components from the gallery and add them to the canvas, at ease.

  1. You can save up to 25 preferred components into the reusable components.
  2. A component can be reused on templates created for various CRM modules. The fields created for one module will be automatically mapped and displayed with the fields of the other. 
  3. If the fields could not be matched, a similar field type available in the module chosen will be displayed and if the field type is not available in the destination module, then it will be denoted as N/A. In either case, you can change the field type by right clicking on the component.

Exporting and importing Canvas templates 

Exporting Canvas templates

Once you've created a Canvas template, you can share it with users in your organization or with users in another CRM organization using a unique key. This key is an alphanumeric code that can transmit the UI of your template.

  1. You can export a template to any organization using a Zoho CRM edition that supports Canvas.
  2. When sharing a template, only UI features like elements, components, and styles are transmitted. Values, images assigned to the template, and rules are not transmitted.
  3. You can use template keys across modules. In other words, if you've exported a code from a template created for leads, you can use the same code to import the template into a different module. The UI will be transmitted and the fields in the importing module will be automatically adopted by Canvas.
  4. You can have a maximum of 10 export keys generated at a time, irrespective of the module for which the template was created. If you've reached that limit, you can delete any existing template code from the export history and avail new export key.
  5. Each unique export key is valid for only seven days from the date of creation.
  6. You can keep track of your active keys in the export history using the Manage keys option. It lists all the exported codes in the last seven days.
    1. You can verify your template by previewing it.
    2. You can copy the code from the history.
    3. You can also delete the code from the history. It's important to note that once an active code is deleted from the history, a new code is generated for that template and the old code will no longer be functional.

To export a canvas template

  1. On the Canvas home page, hover over the desired template you want to export, and click on the ellipsis icon (...).
  2. Select Export canvas.
  3. The Canvas template export page will you notify you about the number of times you can export templates from your organization. Click on the Export button.
  4. The following page will display a unique alphanumeric key. Click Copy and then click Done. The key can now be shared with the recipient personally.
To preview, copy, or delete the export keys from history, click on the Manage keys button and hover over the desired exported key.

Importing Canvas templates

Aside from creating a new canvas template from scratch or cloning an existing template, you can also import a canvas template which a user in your organization or a different CRM organization has shared with you. Once the unique key is applied, you can edit the template and assign it to users in your organization.

  1. You can import a template into any module or layout.
  2. Importing a template counts as creating a new template and Zoho CRM follows the same template limits. Click here to learn about the limits for each module.
  3. If the export code is deleted or expires before you import, the code will no longer be valid, and you will have to obtain an updated code.

To import a canvas template

  1. On the Canvas home page, click on the dropdown next to the Create Record Detail Page button.

  2. On the following Import a custom record page, select a module and a layout, paste the template key, and click Import.

Importing and exporting templates to and from Canvas: Alternative method

In addition to the above methods of exporting and importing a canvas template, you can export or import a template from the Canvas editor via the following steps:
  1. In the Canvas home page, create a new record detail page.
  2. Click on the ellipsis icon (...) in the left panel.
    1. Select Import Canvas template.

    2. Select Export template. 
  1. When you import a new template with the same name as an existing template, the existing template's design elements will be overwritten by the new template.
  2. You can also transmit all the components and presets that you have saved to reuse.
  3. You can only export/import templates as a whole.

Setting canvas detail page as default

You can set permission under Canvas Assignment for profiles who should view the canvas detail page as default. Users from the selected profiles will always view the canvas detail page only. 

To make canvas detail page default 
  1. Go to Setup > Customization > Canvas > Detail View.
  2. Click the Canvas tab > Canvas Assignment.
  3. In the Canvas Assignment  page, select the module and layout from the drop-down list.
  4. Select the Canvas against the respective profile.
  5. Click Save .
Under Canvas Assignment in the list view hover over a canvas and click the More icon to edit, clone, rename, preview or delete a canvas design. 

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