Manage your Data | Online Help - Zoho CRM

Manage your Data

There are a bunch of common operations that you would be performing as an administrator. Out of which, a few important tasks are to maintain a clean database and discover strategies to assess and improve the quality of your data in CRM. Some of your day-to-day activities would include:

  • Import data from external sources to CRM
  • Export data from your CRM account
  • Deduplicate your database
  • Use the right keywords to filter your data
  • Use page-level and record-level navigation to spot data
  • Perform mass operations to save time and effort
  • Organize events in CRM calendar


Import records in your CRM account from external sources, if you already have the data. You can either import records assigned to you or import records that are assigned to other users by using the Import My Organization Records option.


Export data in CSV format from individual CRM modules in your CRM account. You can either manually export the records or request a data backup.

Navigate Records

Make use of the page-level and the record-level navigation to easily move to the required record. Page-level navigation allows moving from a particular page to the previous or next consecutive page. Record-level navigation allows moving from one record to the previous or next consecutive record(s).

Advanced Filters

Use the advanced filters to filter records based on sales criteria such as activities, email status, among a host of other parameters.

Bulk record actions

Perform mass operations such as the mass update, mass transfer, mass delete, mass email etc. for easy and quick management of records.

Organize events using Zoho CRM Calendar

Use the Zoho CRM calendar to schedule events and calls. Set up CalDAV on your iOS devices so that you have just one calendar for official as well as personal events. Sync your events Google Calendar and Microsoft Outlook.

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